Conversation Level Filters & Metadata
Ability to filter results by Conversation/Ticket level attributes like tags or categories.
5
votes
AdminTadas Labudis
(Admin, Playvox)
shared this idea
We've started working on implementing the sync of conversation/ticket level metadata and making it available in Filters.
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Vanessa Loh
commented
Would be great to be able to add conversation level tags and attributes that correspond to a specific question that was asked (if the conversation was based on automated questions e.g. How likely are you to upgrade?) Then we could tag conversations based on 'likely to upgrade' etc