Skip to content

Customer AI

Categories

JUMP TO ANOTHER FORUM

11 results found

  1. We want to be able to use the graphs in reports/meetings etc, and currently have to use screenshots that can be lower quality than we would like.

    7 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Reporting  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    Acknowleged  ·  Tadas Labudis responded

    We are currently working on adding Customisable Dashboards to Customer AI (Prodsight). The ability to download reports in the PDF format would fit neatly into this theme. We will review this idea with our product team and post any updates here on UserVoice.

  2. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Reporting  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. If would be great to be able to filter on the topic/topic group pages by the Count/Ratio Change etc.

    If I want to look at the topics with the highest ratio change (just as an example), I end up with really low impact topics with 1 or 2 comments which arent useful. I would like to be able to filter the results to only show topics with "over 100 comments" or filter to only show comments with "a ratio of 3% or above"

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Acknowleged  ·  0 comments  ·  Reporting  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. Would be great to have a Timeline which you could add notes to ie, noted against Aug 1st - Aug 12th is "New product release, email comms sent on the 5th" - and then be able to view that along with "Count" "Ration and "Net Sentiment".

    It would be a great way to quickly identify potential reasons for upticks in contact at certain times, especially when looking at historical data.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Acknowleged  ·  0 comments  ·  Reporting  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. As you are building out your topic taxonomy on Prodsight you want to make sure that you get a good amount of coverage, i.e. have as many messages as possible get allocated to at least one topic.

    We are considering solutions to visualize which Topics any given message appears in. These ideas include:

    • Visualising which topics have been assigned to each message in Search view

    • Filter in the Search view to filter messages that do not have any topic associations.

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Acknowleged  ·  0 comments  ·  Reporting  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. Ability to visualize a custom calculated metric on various report pages to see the impact it has on various Topics.

    <p></p>

    For example, if you store your client MRR data, you could see how much cumulative/average MRR is associated to users who mentioned a particular Topic that you are tracking in Prodsight.

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Acknowleged  ·  0 comments  ·  Reporting  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. Visualize sentiment and topic trends on a per-agent basis.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Acknowleged  ·  0 comments  ·  Reporting  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. We are considering implementing a filter that would allow isolating messages that do not appear in any Topics as a way to identify topic gaps.

    <p></p>

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Acknowleged  ·  0 comments  ·  Reporting  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. Ability to visualize subtopic statistics and trends on the chart.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Acknowleged  ·  0 comments  ·  Reporting  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. Ability to see what key changes or actions were performed in the workspace by colleagues.

    <p></p>

    Key events could include:

    • New topics/subtopics created

    • Changes made to topics

    • Topics/subtopics deleted

    • New users joined the workspace

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Acknowleged  ·  0 comments  ·  Reporting  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. It's already possible to export the message data on a per Topic basis from the Prodsight Dashboard. In addition, developers can use the Prodsight API to retrieve all messages data along with topic and sentiment data.

    <p></p>

    This feature would allow users to select any set of messages matching any filter criteria and export it directly to a CSV format. No coding required!

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Acknowleged  ·  0 comments  ·  Reporting  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?