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  1. Gorgias integration would allow users to analyze topics and sentiment of Gorgias chats and conversations.

    3 votes

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  2. Currently, you can add or update Author details via the API but it is not possible to retrieve a single author's details or a list of Authors.

    The suggestion is to add additional methods for retrieving one or more Authors via the API.

    2 votes

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  3. It's already possible to export the message data on a per Topic basis from the Prodsight Dashboard. In addition, developers can use the Prodsight API to retrieve all messages data along with topic and sentiment data.

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    This feature would allow users to select any set of messages matching any filter criteria and export it directly to a CSV format. No coding required!

    1 vote

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  4. Support for the SalesForce Service Cloud for Customer AI.

    1 vote

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  5. Slack integration would allow users to receive relevant alerts and insights directly into Slack.

    1 vote

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  6. Drift integration would allow users to analyze topics and sentiment of Drift chats and conversations.

    1 vote

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