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Workforce Management

Workforce Management

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Improvements to our WFM product

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  1. Handle out of business hours - Chat

    1 vote

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  2. Handle Out of business hours - Talk

    1 vote

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  3. Allow rotation of demand based events

    1 vote

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  4. Add shift swap history on the agent view

    1 vote

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  5. Workplan hierarchy to apply rules (eg. RDOs)

    1 vote

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  6. Workstream Metrics - Show out of business hours

    1 vote

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  7. User Templates - Clone an existing User Template

    1 vote

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    Planned  ·  0 comments  ·  System Configuration  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Create System Event Log Capturing all system updates

    1 vote

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  9. By Demand Roster Event can not adjust or move Shift Events

    1 vote

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  10. Allow users to be specified directly in Work summary filter

    1 vote

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  11. Roster Configuration: Ability to view an audit of changes made

    1 vote

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  12. User Profile - Shift bid section set up for semi-annual bidding

    1 vote

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  13. Workstreams - Ability to view/bulk edit multiple workstreams at once

    1 vote

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  14. Demand Events # of attendees, needs to change based on selected users

    1 vote

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  15. Roster Generation - ability to automate or schedule a roster generation

    1 vote

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  16. Punctuality %, early start and early finish score retrospective correction

    1 vote

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  17. Demand Event Details, applies to each attendee separately, & not as a group

    1 vote

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  18. Comments on tasks from Manage roster to show in the task on the work summary view

    1 vote

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  19. Capacity Planner - Ability to Add a Pay Rate as Part of Financial FTE Calculation

    1 vote

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  20. Add a column in the roster download including the shift and task availability comments

    1 vote

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