54 results found
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3 votes
Will be tackled alongside Leave Threshold work.
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3 votes
This may be included in an upcoming "Leave Summary" initiative where we will look to revamp the Leave Summary page.
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3 votes
This will be addressed when we tackle "Flexible Thresholds", which is our next feature up for development.
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Give Leave approval feedback to agents
Provide feedback to the agents if a leave request is likely to be approved, based on the threshold.
1 vote -
Restricting Leave Tasks by Role when using the Add Time Off Button
The ability to restrict usage or visibility of specific leave tasks by role. The "add time off button" allows anyone with this permission the ability to enter 'all leave tasks' and specific leave tasks cannot be restricted by system or business role. For instance, if team leaders can only enter a certain type of request to be approved (ie. Absent) and not PTO and other requests that should go through WFM or another Admin for decisioning. The current ability to restrict tasks by business role doesn't appear to impact the admin features (Add Time Off Button).
2 votesUnder review for prioritisation
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2 votes
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2 votes
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Update Leave Mgmt to align with the changes made to account for future leave / RDOs in Fixed Rotations
Roster Generation was updated for fixed rotations to ensure that future approved leaves outside of an agent's set rotation pattern for a given week were accounted for.
What we need to do now is ensure that the Leave Management side of the system is also updated to reflect the new logic in this scenario.
1 voteUnder review for prioritisation
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1 vote
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1 vote
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Introduce Reporting on Leave Thresholds
Tie this into the leave summary and potentially provide comprehensive insights into:
- reporting leave taken in relation to thresholds
- trends surrounding leave thresholds
- identification of calendars with approvals continuously exceeding threshold limits,
- monitoring users approving leave beyond the defined thresholds.0 votes -
Leave Thresholds - Capture users who are approving leave requests over threshold
Systematically track and flag users who repeatedly approve leave requests beyond the defined leave thresholds. This monitoring would ensure that leave management processes remain aligned with organisational policies and resources.
0 votes -
Leave Thresholds - Implement a limit on exceeding the defined threshold value
Introduce a field or functionality to allow users to establish and uphold limits on the quantity of agents (leave requests) permitted to surpass the defined leave thresholds. Presently, team leaders or managers possess the authority to override the leave thresholds by manually approving leave requests.
Implementing a mechanism to regulate the count of leave requests that surpass a predefined threshold would be advantageous to customers who have a global workforce with multiple calendars.
Additionally, integrate tie this feature in to permissions, ensuring that only designated users possess the ability to access and define this capability.
0 votes -
Recategorise RDO's to a non-leave task
This will allow for Shift swapping of RDO shifts that have been generated by a manager - currently these create a leave request and cannot be swapped. RDO is also not classified as Leave, it is a rest day so should be a non-productive task rather than leave.
This must not impact the ability for the roster to generate RDOs as part of roster generation0 votes
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