50 results found
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6 votes
We will look to start discovery for this item once we have completed the prerequisite work for reinstating shift.
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Restricting Leave Tasks by Role when using the Add Time Off Button
The ability to restrict usage or visibility of specific leave tasks by role. The "add time off button" allows anyone with this permission the ability to enter 'all leave tasks' and specific leave tasks cannot be restricted by system or business role. For instance, if team leaders can only enter a certain type of request to be approved (ie. Absent) and not PTO and other requests that should go through WFM or another Admin for decisioning. The current ability to restrict tasks by business role doesn't appear to impact the admin features (Add Time Off Button).
2 votesUnder review for prioritisation
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Update Leave Mgmt to align with the changes made to account for future leave / RDOs in Fixed Rotations
Roster Generation was updated for fixed rotations to ensure that future approved leaves outside of an agent's set rotation pattern for a given week were accounted for.
What we need to do now is ensure that the Leave Management side of the system is also updated to reflect the new logic in this scenario.
1 voteUnder review for prioritisation
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9 votes
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3 votes
This may be included in an upcoming "Leave Summary" initiative where we will look to revamp the Leave Summary page.
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3 votes
This will be addressed when we tackle "Flexible Thresholds", which is our next feature up for development.
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7 votes
Great news! We want to let you know that we've heard your feedback and have already begun the development to 'allow leave threshold to be defined in hours'. This functionality will allow more flexibility to agents and save management time with more requests in auto-approval.
Thank you for helping us shape a better product for everyone. Kind regards,
Fab
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2 votes
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6 votes
We will look to start discovery for this item once higher priority items are completed.
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1 vote
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