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Workforce Management

Workforce Management

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Improvements to our WFM product

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54 results found

  1. Leave Management/Leave Request - Adding buckets of time for agents for certain leave tasks

    3 votes

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    0 comments  ·  Leave Management  ·  Admin →
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  2. Leave Management Wait List

    6 votes

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    0 comments  ·  Leave Management  ·  Admin →
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  3. Restricting Leave Tasks by Role when using the Add Time Off Button

    The ability to restrict usage or visibility of specific leave tasks by role. The "add time off button" allows anyone with this permission the ability to enter 'all leave tasks' and specific leave tasks cannot be restricted by system or business role. For instance, if team leaders can only enter a certain type of request to be approved (ie. Absent) and not PTO and other requests that should go through WFM or another Admin for decisioning. The current ability to restrict tasks by business role doesn't appear to impact the admin features (Add Time Off Button).

    2 votes

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    0 comments  ·  Leave Management  ·  Admin →
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  4. Update Leave Mgmt to align with the changes made to account for future leave / RDOs in Fixed Rotations

    Roster Generation was updated for fixed rotations to ensure that future approved leaves outside of an agent's set rotation pattern for a given week were accounted for.

    What we need to do now is ensure that the Leave Management side of the system is also updated to reflect the new logic in this scenario.

    1 vote

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    0 comments  ·  Leave Management  ·  Admin →
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  5. Leave thresholds: Consider the ability to create leave thresholds using a % of available FTE for a day

    9 votes

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    0 comments  ·  Leave Management  ·  Admin →
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  6. Allow Leave thresholds to be applied using the Event logic e.g. can be set for every Monday or for the last Friday of each month

    1 vote

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    Under Review  ·  0 comments  ·  Leave Management  ·  Admin →
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  7. LeaveSummary Report: SAV type interface that allows you to click on an agents name and then see a list of all the leave by date and type

    3 votes

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    0 comments  ·  Leave Management  ·  Admin →
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  8. Calendar: Ability to set a threshold for a time period not a full day

    for clients with an AM and PM shift. Would mirror what is available now in the leave request screen

    4 votes

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    Planned  ·  1 comment  ·  Leave Management  ·  Admin →
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  9. Usability improvements to leave thresholds

    3 votes

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    0 comments  ·  Leave Management  ·  Admin →
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  10. Allow leave thresholds to be defined in hours

    6 votes

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    1 comment  ·  Leave Management  ·  Admin →
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  11. Leave Management - permission for viewing team's leave requests

    2 votes

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    Acknowleged  ·  0 comments  ·  Leave Management  ·  Admin →
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  12. Manage Leave - Ability to change date on approved leave requests

    6 votes

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    1 comment  ·  Leave Management  ·  Admin →
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  13. Allow system wide configuration of Leave / Shrinkage Settings/Ability to use 12 hour clock format

    2 votes

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    Acknowleged  ·  0 comments  ·  Leave Management  ·  Admin →
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  14. Leave management : Ability to sort by the leave start time i.e. earliest shift on the day to latest shift on the day

    1 vote

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    Acknowleged  ·  0 comments  ·  Leave Management  ·  Admin →
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