9 results found
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Reflect All Agents OOO in Who's Away
Allow the Who's Away dashboard section to be configured to include all leaves if preferred, including those added via the roster generation such as RDO.
1 voteThank you for taking the time to bring this feature request to Playvox.
A Product Owner will review the request for potential inclusion within the backlog / roadmap. Updates will be provided as the feature progresses.
Regards,
The Playvox Team
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Add Employee ID column to the MY TEAM ROSTER and MY TEAM SCHEDULE screens
Add the Employee ID column next to the user’s one in the MY TEAM ROSTER and MY TEAM SCHEDULE screens to facilitate Leaders work for internal processes
1 voteThis item is being prioritised for development.
We are beginning planning and will provide further updates as we understand when this item can be actioned.
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Who's Away Section on Dashboard
Have the ability to configure the dashboard by team, role, or both to turn the Who's Away section on or off.
5 votes -
Additional Hours - Show only the additional hour task agent view
When agents are picking up the additional hours in the Playvox site (or app....feature request), they see more than the selected workload task in the dropdown. Can we set this so that the agent can only see the workload task selected for additional hours, instead of all of the tasks?
3 votes -
Leader Dashboard - Ability to select certain time off types to view who is away
A client has a holiday coming up that they scheduled for everyone, however on the leader dashboard, it shows 'Rest of the Week', which is 287 people. The client is requesting that they can select the leave task types that this view on the dashboard would include. In this case, 'Holiday' is the leave task that shows on the dashboard. Could we make it customizable to the client and have them choose what types could be excluded?
2 votes -
Interactive Dashboard Options
Leader ability to open, review, and update leave and shift swaps requests directly from Dashboard>Activity Stream section. Agent's ability to cancel approved leave and accept shift swap's directly from Activity Stream section of Dashboard. WFM/Leader ability to open roster directly from Dashboard > My Rosters section.
3 votes -
3 votes
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Ability to not show how many lates in the agent "My Profile"
There are several metrics that can't be removed from an Agents 'My Profile' dashboard, including 'late starts'. I would like to be able to turn this off, if not be able to actually choose which metrics are visible to our agents.
1 vote -
Open single user workactivity summary when clicking on an agent in performance dashboard
It would be great to be able to drilldown into an agent's data from the User Performance Metrics report, so that I can investigate why a certain metric might be above / below what I am expecting.
1 vote
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