61 results found
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Temporary User Profiles for Testing
It would be very helpful to have an option to create test accounts that are not associated with a Company email within the Platform. As an example, our company would like to start utilizing Opt-In Hours, but we have over 29 different shift start and end times, so we would like to test out our options before launching company-wide. With test accounts, we would be able to publish a roster with just the test accounts so we can experiment with how this process would look for our business.
Alternatively, if we are able to create test emails/Employee profiles from our…
2 votes -
Need start day of week config to apply to the entire system
The help center states this globally updates across the whole platform, but that isn't actually the case. After contacting Support (Ticket #32414) they told us the feature wasn't intended to perform that way, and the setting only applies to the Roster. We need this is update everything. It's very confusing having different calendar formats scattered everywhere
1 vote -
Ability to save a default "Work Summary Preference" view for all users
At the moment all users have to independently adjust their "Work Summary Preferences" in order to view certain things like "Activities" or edit durations for "Out of Adherence" times at the top summary section. Then as soon as the user clears cookies/cache, these settings revert back to default.
It would be valuable to have the ability for Admins set a default settings/preferences in the work summary for all users that will not disappear if cache/cookies are cleared. We can still keep the option for users select their own view if they wanted to.
However, Admins should be able to select…1 vote -
Provision Users In OKTA
Have the ability to provision users via OKTA without needing to manually add/deactivate them.
- onboard/offboard
- Transition Teams
- Update roles as needed3 votes -
Support "+" symbol for password reset
It would be quite useful for the option "reset password" to support the character "+" as many emails usually have this symbol in their names.
For example: juan.ramirez+1@email.comWhen this user tries to reset the password and receives the link to reset, the character + in the email should keep like this: juan.ramirez+1@email.com
1 vote -
WFM Mobile App - For Leave and Schedule Requests
Having a mobile app for Playvox WFM will put us in line with client needs. This app would be helpful to view schedules, but more importantly to request leave and make schedule requests. The site is accessible via mobile devices, but this would give us an edge. Feedback from one of my clients.
9 votes -
Bulk User Imports - Scheduling User Profile Changes
We'd like to be able to schedule changes in bulk by either having the option to schedule a import to "go live" on a certain date OR being able to make a changes to a group of users are the same time and schedule that change to go into effect on a certain date.
This would help us ensure that things like group/team changes, schedules, availabilities, shift templates, roles, etc are done prepped for the change date without having to schedule each agent individually for that change.2 votesHi. It is possible to schedule future changes to a users profile. This allows you to specify a future date that a change will be applied on - and this will be incorporated into future scheduling decisions, as well as being applied at the date / time specified.
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User Profile: Timezone by City Not Country When Typing
When we are in the user profile and 'User Details' section and would like to change the timezone, typing in a few letters brings you to the country first, instead of the city.
Example: Type in MAN should take you to Asia/Manila; instead, it takes you to MET, basically the country name. We need it to read the city name.
On the video, I type 'chi' and it pulls up Chile, instead of Chicago. Not sure when this changed, but it always pulled up the city, not the country.
Attaching a quick zoom for a demo!
3 votes -
Calendar CSV upload
We would like the ability to upload a CSV document for each Calendar Leave configuration. This would allow us to update leave allotments much more quickly and also also us to zero out all of the holidays.
1 vote -
Show details about scheduled updates in user profile
When scheduling a user profile change, the user profile will show a notification of the scheduled update that only displays:
- the effective date
- section of the user profile affected
- user and timestamp of the change submissionDetails about the change (old and new values for each field) are not being displayed.
In case additional changes are needed, one might want to first understand what the user profile will look like after the effective date of the scheduled change; this is not currently possible.
The user profile scheduled update is only marginally useful without having visibility to what…
1 vote -
WFM Playvox/Agyletime in Brazilian Portuguese
As an adm user of this platform, I would like to propose the addition of language options, specifically for Portuguese and/or Brazilian Portuguese. While the administrators and stakeholders may not face difficulties due to language barriers, a significant portion of our user base consists of consultants/agents or leaders who rely on Google Translate to navigate the platform.
Unfortunately, this often leads to inconsistent and inaccurate translations, which can result in misunderstandings and hinder their overall experience.
3 votes -
View peer team via system role permission
View peer team should be via system role permissions rather than the team level. This is necessary for larger groups. There could be a default state to not allow and override at a time level if it's not overridden by the system role permissions.
1 vote -
Add custom fields to user profiles
The user list is limited in how it can be filtered or what metadata can be added to users. We are now using Tags to capture additional information, however this can quickly become messy.
It would be nice to be able to add custom fields to user profiles.2 votes -
Add hours to Special Days, to be able to configure partial day holidays
We are using Special Days in Leave Calendars to configure holidays by countries/regions. There are countries that have partial day holidays, i.e. the holiday starts only after 2pm.
Currently Special Days only allow to associate a start and end date, but there are no hours attached to it. We are forced to manually add leave requests for people that celebrate these partial day holidays, but at scale it is difficult to track because new hires are onboarded all the time in different countries.
To solve this problem, it would be helpful to be able to add hours to a Special…1 vote -
Add Email Avg. Touch Time to the Group Metric Config.
Currently Email Avg. Touch Time or Avg. Touch Time is not available to add under the Group Metric Configuration to be able to display to agents and or managers. Please add this option in the drop down list so agents can see their average time spent on emails/tickets.
1 vote -
Alert me if there are active user profiles that are not configured properly
User profiles with issues can cause issues with scheduling and leave.
I'd like to have a report or at least an alert that tells me if there are active user profile's with configuration issues (i.e, availabilities don't match contract hours, there's no shift templates or shift templates don't match availabilities) so that I can fix them before there's an issue.
5 votes -
Add Reminders to Save Page
Add reminders to save your work when closing PV WFM or when navigating to another page to notify that you will lose changes if you proceed without saving.
1 vote -
Ability for administrator to log in as / impersonate an agent
This will help us to troubleshoot issues and provide support internally without having to engage with Playvox Support.
15 votes -
Allow workstreams to track Salesforce Opportunities
We can only currently track workstream details of individual cases in Salesforce, but some of our tasks utilize Opportunities instead.
1 vote -
Clone a calendar Configuration
Feature appears in the drop down on the Calendar Actions menu but does not work currently
1 vote
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