369 results found
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Cloning Tool
When using the cloning tool, to have the original start and end time of the shift as the default when dropping the shift onto another agent's schedule. Currently, wherever it is dropped, that is the start time of the shift.
4 votesThanks for voting and sharing your support for Cloning Tool improvements. We’ve acknowledged the suggestion and are considering it for future updates.
Your input is valuable, and we appreciate your involvement in helping us improve our product!
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Remove Leave from Who's Away at Leave Event End
For events like lateness' remove the Leave from Who's Away once the event ends. Another use case would be for a midday leave/return - this would show on the dashboard until the user returned at the end of the Leave event.
1 vote -
Ability to add custom domain link to Identifiers across all integrstions?
Ability to customise domain links that allow the end user the ability to click on the Integration ID and link out to the actual object in the external platform. Eg in the attached Example of Identifier 5003m00001bekfeAAA, this would allow the end user to customise a link in the settings and Playvox then inserts the identifier variable.
Eg user settings, Playvox Customers would enter their custom domain information: "https://domain.lightning.force.com/lightning/r/Case/" or "https://domain.dialpad.com/view/call/" (as examples only)
and Playvox would append the Identifier to the end of the text to create a clickable link within the report:
"https://xero.lightning.force.com/lightning/r/Case/5003m00001bekfe…4 votes -
Allow setting and create validation for maximum allowable working hours per week
Introduce a feature that allows the system to set and validate the maximum allowable working hours per week for agents. The system should ensure employees cannot book opt-in hours (overtime, additional hours) if it would cause them to exceed this limit, which may differ from their regular contracted hours. This will help maintain compliance with both company policies and regulatory requirements.
1 vote -
Allow agent's leave to appear in searches when filtering by their new Team/Manager
Currently if an agent moves into a new group/team with previously booked leave, when you then filter the leave request search for their new team, the leave does not appear. It does show if you filter by that individual agent only.
I understand the concept that it was booked under a different team and therefore linked to their previous team/manager but for their new manager looking at their whole team's leave, this agent's previously booked leave will be missing. This is also the case for the Who's Away widget on the homepage.
2 votesHello,
Thanks for your feedback. We love hearing ideas from our customers, and your feedback helps us shape the product to better fit your needs.
Please keep adding ideas and voting. Your insights are always welcome and much appreciated.
Kind regards,
Fab
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Shift Swap Agent Offer Visibility
There are multiple steps for an agent to swap their shift with another agent with the current shift swap functionality. As an agent, you're not able to see the name of the person you are swapping with.
In the shift swap email notifications, you do have visibility to see who is sending an offer, but in the PV platform, we are not able to distinguish between users and their offers.
We are asking to have more visibility into which agent has offered and received the shift swap request to prevent navigation away from Playvox when associates add a request.
4 votesThank you for taking the time to bring this feature request to Playvox.
A Product Owner will review the request for potential inclusion within the backlog / roadmap.
Updates will be provided as the feature progresses.
Regards,
The Playvox Team
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unpublish roster
Would like the ability to unpublish the roster if it is published in error, or if mass changes are required due to changes in the business. Currently if published in error, agents see their schedules and may not catch the updated changes, resulting in coverage and adherence issues.
4 votesThank you for taking the time to bring this feature request to Playvox.
A Product Owner will review the request for potential inclusion within the backlog / roadmap. Updates will be provided as the feature progresses.
Regards,
The Playvox Team
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Roster Publication - Lock feature
Would love to see a feature that puts some security steps in place that prevents the accidental publication of a roster.
We will quite often generate a batch of rosters going out into the future and will need to work on these prior to publication to ensure all lines of rotation any manual adjustments are finalised.
As the process of publishing a roster is a second nature piece for us, it sometimes happens that we publish a roster ahead of time and without manual changes being completed. We then need to delete a roster (as it's incorrect) and start the…
6 votesThank you for taking the time to bring this feature request to Playvox.
A Product Owner will review the request for potential inclusion within the backlog / roadmap. Updates will be provided as the feature progresses.
Regards,
The Playvox Team
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Option to select custom date timestamp formats when exporting reports
The ability to have a general setting somewhere that we can select what date/time format we'd like all reports to export with.
Since we're based in the US, the default date/time stamps that we export are in the "MM/DD/YYYY hh:mm" format and are not easily recognized by excel or google sheets and it requires manual efforts to convert them to "MM/DD/YYYY hh:mm" or else we're unable to sort/pivot properly.
In current state, not all reports but almost half of the exports we utilize, such as the Work Summary Reports and the Manage Roster Downloads are exported in the DD/MM/YYYY format.
3 votes -
1/2 Day PTO Requests
Have the ability to indicate 1st half or 2nd half PTO requests without having to figure out each user's availability to identify specific timeframes.
2 votesHello,
Thank you for your suggestion regarding the ability to indicate 1st or 2nd half PTO requests! We appreciate you sharing this idea with us. It's great to hear how our features can be improved to better meet your needs. We’re always looking for ways to enhance our WFM product, and your feedback is incredibly valuable to us.
Kind regards,
Fab
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Comparison window to allow more than two dates/range comparisons
Comparison window in workstream analysis report should be able to cover multiple days and compare multiple days vs. the current limit of two comparsions
3 votes -
Grey out days with no availability or intervals of day with no availability
change UI to show days where team member is not available or has less than full day availability to display in grey (or similar). This would significantly assist when making manual changes.
3 votesThank you for taking the time to bring this feature request to Playvox.
A Product Owner will review the request for potential inclusion within the backlog / roadmap. Updates will be provided as the feature progresses.
Regards,
The Playvox Team
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Limit the amount of leave a user can request
It would be great if we could set a specific numbers of hours that an employee is allowed to request for leave. For example, we give our employees 120 hours per year of paid leave. It would be great if the system could track how many hours the employee has remaining and if they attempt to submit a request that goes beyond their allotted limit, it would automatically deny the request.
1 vote -
Hi, I've noticed that many WFM customers may not regularly monitor the Billing page and associated bar charts. Therefore, I recommend enhan
Hi,
I've noticed that many WFM customers may not regularly monitor the Billing page and associated bar charts. Therefore, I recommend enhancing our product to alert customers when they exceed their 'purchased licenses' count in active users, and prompt a message notifying them of potential charges. Implementing this feature could potentially reduce the frequency of disputes related to WFM charges and enhance customer satisfaction.Thank you for considering this suggestion.
1 vote -
Access for Team Leads to submit shift swap requests
Currently only agents have the ability to request shift swaps and admins have ability to approve it. Can we have Team Leads request leave on behalf of the agents?
1 vote -
Leave Threshold
Ability to update leave threshold in the Leave Management page for admin users instead of going into the settings to update.
1 vote -
Ability to correctly live refresh Templates allocation table
Currently in the manage roster screen, after moving an RDO on a particular week day this day is displayed at the wrong place in the templates allocation tab (see enclosed picture). To have a consistent display we need to save the roster and refresh the page. It will be helpful, as an enhancement, to correctly live refresh the Template allocation table without having to save and refresh the page.
1 voteHi Daniele,
Thank you so much for your latest idea on UserVoice! Your ongoing suggestions are incredibly valuable to us, and we’re grateful for your dedication to helping us improve our product.
Rest assured, we’ll be reviewing your idea as we plan future updates.
Please keep those ideas coming and feel free to keep voting on others that you're interested. Your input is greatly appreciated!
Kind regards,
Fabiana
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Google Chrome Extension - Ability to change status after shift completed (Leadtech)
Leadtech team would like that the agent does not have any limitation to change their status after the scheduled time, so that they can fulfill all the tasks assigned for that day.
For example: the agent started their shift at 09:30 (because of the flexibility they have to start between 7:00 am and 9:30 am), the agent should be able to execute the tasks scheduled in the period 07h-09h30 at the end of their shift.
6 votes -
Option to expose agent's Max hours and Max shifts under User Shifts, Daily allocation and User Availabilities sections
We’d like to see the agent’s contract info – right now you can only see some of their Minimum fields, except for the Roster Warnings tab which shows everything. We need to see those Max fields, and those would be especially helpful to show up in the User Shifts, Daily Allocation, and User Availabilities sections. If the agent has no warnings for the week, their info does not appear, and we currently have to click back-and-forth between screens to ensure we’re not overscheduling reps
1 vote -
Custom DST (Daylight Saving Time)
DST poses challenges each spring and fall due to our teams spanning three time zones: North America, Mexico, and EMEA. This year, EMEA switched on Oct 30, North America will switch on Nov 6, while Mexico remains unchanged. To align our support hours, we require a customized Mexico shift synchronized with North America's DST change to streamline scheduling and recurring events.
5 votesHello
Thank you for sharing this insight! We appreciate you taking the time to share your idea with us.
While we are not working on this feature yet, rest assured that we are actively considering it for future development. Your input is crucial to our planning process, and we will keep you informed of any updates
Your feedback is invaluable and helps us make our product even better.
Kind regards,
Fab
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