172 results found
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Roster Warning - Minimum Time Between Shifts
When building a roster/schedule it should be that the system warns you the minimum time between shifts is not being honoured.
This will help to prevent any breaches of contract or awards when an employee is working consecutive days.
2 votes -
My Team Roster
Would be great to add more filter view options to include the option to filter a User or Business Roles as an option to view other than just Teams and dates.
3 votes -
Ability to correctly live refresh Templates allocation table
Currently in the manage roster screen, after moving an RDO on a particular week day this day is displayed at the wrong place in the templates allocation tab (see enclosed picture). To have a consistent display we need to save the roster and refresh the page. It will be helpful, as an enhancement, to correctly live refresh the Template allocation table without having to save and refresh the page.
1 voteHi Daniele,
Thank you so much for your latest idea on UserVoice! Your ongoing suggestions are incredibly valuable to us, and we’re grateful for your dedication to helping us improve our product.
Rest assured, we’ll be reviewing your idea as we plan future updates.
Please keep those ideas coming and feel free to keep voting on others that you're interested. Your input is greatly appreciated!
Kind regards,
Fabiana
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Task Duration of Less than 15 min for Demand Events
Would love to be able to use the demand event feature to schedule tasks or trainings for less than 15 min. Current state, we're unable to use the feature for tasks under that 15 min threshold.
3 votesHello
Great news! We wanted to let you know that we are working on your request to schedule less than 15-minute training tasks using our Demand event tool. We're excited to turn your suggestion into a reality.
While we don’t have a specific release date just yet, our team is focused on getting this feature ready for you as soon as possible. We’ll keep you posted, so stay tuned to the release notes for more details as we get closer to launch.
Thank you for helping us make our product better!
Best regards,
Fab
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Notification after a process is finished
After running the "Schedule event" or "Optimise" processes, show a pop-up notification that it has finished.
At this point there is no way of knowing whether the process is still running or not.1 voteHello
Thank you for sharing this idea on UserVoice! We truly appreciate your input, and our team is reviewing this suggestion as we plan future updates. While we can’t implement every idea immediately, your feedback is crucial in helping us shape the product.
In the meantime, please keep voting on other ideas you’d like to see implemented. Your voice makes a difference!
Thank you for being part of our community!
Best regards,
Fab
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Option to expose agent's Max hours and Max shifts under User Shifts, Daily allocation and User Availabilities sections
We’d like to see the agent’s contract info – right now you can only see some of their Minimum fields, except for the Roster Warnings tab which shows everything. We need to see those Max fields, and those would be especially helpful to show up in the User Shifts, Daily Allocation, and User Availabilities sections. If the agent has no warnings for the week, their info does not appear, and we currently have to click back-and-forth between screens to ensure we’re not overscheduling reps
1 vote -
Being able to input the agent's lunch time in their profile availability
Being able to input the agent's lunch time in their profile availability so when a new roster is ran their lunches are correct in their schedule
1 vote -
Cloning Tool
When using the cloning tool, to have the original start and end time of the shift as the default when dropping the shift onto another agent's schedule. Currently, wherever it is dropped, that is the start time of the shift.
4 votesThanks for voting and sharing your support for Cloning Tool improvements. We’ve acknowledged the suggestion and are considering it for future updates.
Your input is valuable, and we appreciate your involvement in helping us improve our product!
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Reoccurring Events
When a reoccurring event is booked for 2 people (A lead and an agent for example) if one of the two people is not scheduled to work at the time of the meeting, can it not be applied to the remaining schedule.
Example - A Lead and Agent have a reoccurring 1:1 every two weeks on a Tuesday at 4pm EST. If the Lead has a scheduled shift from 8-4pm EST the meeting would not be applied since the shift ends at 4pm EST, but if the agent shift is 10-6pm EST they will still have the 1:1 applied to…
1 vote -
Display more data in Roster Summary table
Right now, there is no way to see an agent's max hours or shifts per week. The User Shifts and User Availabilities tables only show the Minimum for each. When manually adjusting someone's schedule, you have to click into their agent view then back to the roster for each person you are adjusting
Also, it'd be nice to have a Total Hours Rostered (excluding RDO). It shows total Paid, Leave, Shrinkage, and Productive, but you have export and add/subtract to get an overall total (for example, if you wanted to see how many FTEs were scheduled that week)1 voteThank you for taking the time to bring this feature request to Playvox.
A Product Owner will review the request for potential inclusion within the backlog / roadmap. Updates will be provided as the feature progresses.
Regards,
The Playvox Team
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Shift Swap Agent Offer Visibility
There are multiple steps for an agent to swap their shift with another agent with the current shift swap functionality. As an agent, you're not able to see the name of the person you are swapping with.
In the shift swap email notifications, you do have visibility to see who is sending an offer, but in the PV platform, we are not able to distinguish between users and their offers.
We are asking to have more visibility into which agent has offered and received the shift swap request to prevent navigation away from Playvox when associates add a request.
3 votesThank you for taking the time to bring this feature request to Playvox.
A Product Owner will review the request for potential inclusion within the backlog / roadmap.
Updates will be provided as the feature progresses.
Regards,
The Playvox Team
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bulk remove tasks
ability to bulk remove a task from the roster and have the system automatically replace the task with the task (or one of the tasks) from the workplan. Could be further adjusted via Optimisation after completion.
2 votesThank you for taking the time to bring this feature request to Playvox.
A Product Owner will review the request for potential inclusion within the backlog / roadmap. Updates will be provided as the feature progresses.
Regards,
The Playvox Team
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unpublish roster
Would like the ability to unpublish the roster if it is published in error, or if mass changes are required due to changes in the business. Currently if published in error, agents see their schedules and may not catch the updated changes, resulting in coverage and adherence issues.
4 votesThank you for taking the time to bring this feature request to Playvox.
A Product Owner will review the request for potential inclusion within the backlog / roadmap. Updates will be provided as the feature progresses.
Regards,
The Playvox Team
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Grey out days with no availability or intervals of day with no availability
change UI to show days where team member is not available or has less than full day availability to display in grey (or similar). This would significantly assist when making manual changes.
3 votesThank you for taking the time to bring this feature request to Playvox.
A Product Owner will review the request for potential inclusion within the backlog / roadmap. Updates will be provided as the feature progresses.
Regards,
The Playvox Team
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Ability to enter a shrinkage overlay in roster set up
Would like to see the ability to enter customized shrinkage at the roster level in different intervals throughout the week. Example - higher shrinkage for the morning and evening to staff up for absences and lower shrinkage in the afternoons to encourage meetings, etc.
This would also be good to not be set to the task but applied overall to the workplan
1 voteThank you for taking the time to bring this feature request to Playvox.
A Product Owner will review the request for potential inclusion within the backlog / roadmap. Updates will be provided as the feature progresses.
Regards,
The Playvox Team
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Maintain Consistent Shrinkage During Optimisation
Shrinkage applied at the workplan level should be taken into account when optimising for lunch and breaks. But instead it is ignored and safeguards that have been put in place to reduce impact to SLA are removed which is causing significant manual work.
0 votes -
Improved Minimum Thresholds on Roster Generation
Improve or enforce stricter rules around how long a task can be. Currently the generation will create tasks in the 15-30 minute range surrounded by other tasks. If we can enforce a task should be X amount of time at a minimum this will reduce manual work for adjusting these small tasks.
0 votes -
Agent Notification for Opt In Hours
As an organisation our reliance on topping up our rostered staff hours with Opt In Hours is currently reducing week on week. The appetite for Opt in Hours from frontline staff however isn't reducing and this is causing an amount of confusion amongst the staff in how their pledges aren't necessarily being transported to roster.
Should our reliance on needing Opt In hours continue to reduce week on week, then this confusion will only increase.
It's been identified that this is caused by a supply/demand issue.
To counter this, and to minimise traffic/confusion it would be good to introduce some…
1 voteThank you for taking the time to bring this feature request to Playvox.
A Product Owner will review the request for potential inclusion within the backlog / roadmap. Updates will be provided as the feature progresses.
Regards,
The Playvox Team
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Schedule Update Enhancement
We'd love to see the following enhancement made to Schedule Update function if possible?
At present, the schedule update tool won't work in adding new starters to their allocated teams when they complete their defined period of Training/Academy time to a roster that has already been generated and published.
As an organisation we're rolling out our main rosters for a longer period of time and are also in a period of having fortnightly intakes of staff. So every 2 weeks we're now having to move a sizeable headcount of new starters into their new teams manually. As our rosters grow…
1 voteThank you for taking the time to bring this feature request to Playvox.
A Product Owner will review the request for potential inclusion within the backlog / roadmap. Updates will be provided as the feature progresses.
Regards,
The Playvox Team
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Automation of adding agent to selected roster
In our organisation we have a high internal attrition meaning that every month we have a significant number of agents moving from one department to another.
At present the process of manual moving an agent to a selected roster is a time consuming one and with us looking to extend our roster range to a rolling 12months out it will mean even more time potentially being spent on selecting each selected roster one at a time to add a new agent into that roster.
As a proposal, much in the same way we can queue rosters to be generated overnight/out…
1 voteThank you for taking the time to bring this feature request to Playvox.
A Product Owner will review the request for potential inclusion within the backlog / roadmap. Updates will be provided as the feature progresses.
Regards,
The Playvox Team
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