17 results found
-
Keep a date range on Saved Calendar Views
When in Leave Management, it would be great to have pre-saved views that retain date ranges in the calendar.
6 votes -
Save Filters on Leave Request Search
Ability to save the filter settings in a leave request search when using the back function
11 votesWe will look to finalise a gap in logic in the next few months.
-
Add Email Column Option to User Performance Metrics
Currently email is not a column option for User Performance Metric, which makes it difficult for us to aggregate data between different sources (ZD and PV mainly) where the names might be spelled slightly differently or formatted differently.
3 votesHi,
Thank you for raising this enhancement with us.
I'm excited to let you know that we have planned to deliver this particular request with our upcoming redesign of User Performance Metrics.
In the redesign, details such as a user's email, location, business roles and tags will be visible and filterable within the table.
The redesign is target for release in late Q2 - early Q3,
-
Workstream Grouping to make filtering in reports easier.
Ability to create own channels in workstream setup only to help with filtering for reports. Use case, I have multiple phone workstreams, however only am concerned with four of the eight workstreams for reporting.
2 votes -
Reinstate shift after leave is removed from roster
In the current implementation, when a leave request is cancelled, the leave task is removed from the roster without restoring the tasks that were there before the leave was cancelled. This results in the person not being scheduled at all for that day.
Cancelling a leave request should result in restoring the tasks to whatever they were before the leave was added, or to what they would be if the roster was generated (in case the leave already existed at the time of the oyster generation).
21 votes -
Add leniency rules to Punctuality
It would be nice to be able to configure a leniency period for punctuality metrics, so that I can specify that metrics such as Late start only count when an agent is x amount of minutes late, or if an Early finish counts if an agent leaves x amount of minutes early.
Current leniency rules in Playvox WFM only work with Adherence metrics.
4 votes -
Workplan hierarchy to apply rules (eg. RDOs)
Roster Config: Need to create some sort of hierarchy logic within the workplans that will allow us to apply different rules to a subset of users within a workplan e.g. consecutive or Non consecutive RDOs for a team/group
1 vote -
Workstream Metrics - Show out of business hours / Unplanned Overtime
Report on the total handle time of work done outside of planned (rostered) time.
Any interactions worked on outside of the rostered shift (or any additional hours shift) would be counted as unplanned handle time.
2 votes -
4 votes
-
3 votes
Will be tackled alongside Leave Threshold work.
-
1 vote
-
Include page preferences in saved Views for all reports in Playvox WFM
Saved Views do not include the preferences on which the view was based when created for a lot of reports in Playvox WFM.
Only Realtime views (Work Summary and Performance Summary) currently save preferences to Views. It would be nice to have this everywhere else.
3 votes -
1 vote
-
19 votes
-
Events: Recurring Pattern / Multiday Event Generation
Allow planners to determine a pattern for recurring events i.e. Monday / Wednesday / Friday. Similar to Google Calendar or similar calendar experiences.
6 votes -
Allow Playvox WFM to auto add additional hours based on FTE requirements
(ie. short 20% of FTE requirement, allow additional hours to be auto added)
1 vote -
3 votes
This will be addressed when we tackle "Flexible Thresholds", which is our next feature up for development.
- Don't see your idea?