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20 results found

  1. When in Leave Management, it would be great to have pre-saved views that retain date ranges in the calendar.

    6 votes

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    Planned  ·  0 comments  ·  Leave Management  ·  Admin →
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  2. Ability to save the filter settings in a leave request search when using the back function

    8 votes

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  3. Allow the work summary view to be filtered by the users that are currently working.

    This would allow the work summary view to be further filtered to only show users whose shifts are in-progress - or will commence within a specified number of hours. The users that are filtered would be updated as time progresses - so users whose shift have ended would drop out, and users about to start would come into view.

    2 votes

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    0 comments  ·  Real Time  ·  Admin →
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  4. Currently email is not a column option for User Performance Metric, which makes it difficult for us to aggregate data between different sources (ZD and PV mainly) where the names might be spelled slightly differently or formatted differently.

    4 votes

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    2 comments  ·  Metrics  ·  Admin →
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    Hi,


    Thank you for raising this enhancement with us. 


    I'm excited to let you know that we have planned to deliver this particular request with our upcoming redesign of User Performance Metrics.


    In the redesign, details such as a user's email, location, business roles and tags will be visible and filterable within the table.


    The redesign is target for release in late Q2 - early Q3,

  5. Ability to create own channels in workstream setup only to help with filtering for reports. Use case, I have multiple phone workstreams, however only am concerned with four of the eight workstreams for reporting.

    2 votes

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  6. It would be nice to be able to configure a leniency period for punctuality metrics, so that I can specify that metrics such as Late start only count when an agent is x amount of minutes late, or if an Early finish counts if an agent leaves x amount of minutes early.

    Current leniency rules in Playvox WFM only work with Adherence metrics.

    4 votes

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    Planned  ·  1 comment  ·  Metrics  ·  Admin →
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  7. Roster Config: Need to create some sort of hierarchy logic within the workplans that will allow us to apply different rules to a subset of users within a workplan e.g. consecutive or Non consecutive RDOs for a team/group

    1 vote

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    Planned  ·  0 comments  ·  Scheduling  ·  Admin →
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  8. Report on the total handle time of work done outside of planned (rostered) time.

    Any interactions worked on outside of the rostered shift (or any additional hours shift) would be counted as unplanned handle time.

    2 votes

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    Planned  ·  0 comments  ·  Metrics  ·  Admin →
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  9. 4 votes

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  10. 3 votes

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  11. 1 vote

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  12. Saved Views do not include the preferences on which the view was based when created for a lot of reports in Playvox WFM.

    Only Realtime views (Work Summary and Performance Summary) currently save preferences to Views. It would be nice to have this everywhere else.

    2 votes

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    Planned  ·  0 comments  ·  Others  ·  Admin →
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  13. At the moment we can only save one grid view setting on User Performance Metrics.

    It would be nice to be able to save multiple views so we don't have to change our default view every time we need to produce a new report.

    2 votes

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    0 comments  ·  Reporting  ·  Admin →
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    We have rolled this request into our re-design of the User Performance Metrics page. 


    We will introduce saving grid settings in a View so users can build multiple reporting views as needed.


    It will be available when we release our re-design.

  14. 1 vote

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    Planned  ·  0 comments  ·  Reporting  ·  Admin →
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  15. 8 votes

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  16. Allow planners to determine a pattern for recurring events i.e. Monday / Wednesday / Friday. Similar to Google Calendar or similar calendar experiences.

    6 votes

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    Planned  ·  1 comment  ·  Scheduling  ·  Admin →
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  17. (ie. short 20% of FTE requirement, allow additional hours to be auto added)

    1 vote

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    Planned  ·  0 comments  ·  Scheduling  ·  Admin →
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  18. for clients with an AM and PM shift. Would mirror what is available now in the leave request screen

    4 votes

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    Planned  ·  1 comment  ·  Leave Management  ·  Admin →
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  19. 3 votes

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  20. 6 votes

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