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  1. Having a mobile app for Playvox WFM will put us in line with client needs. This app would be helpful to view schedules, but more importantly to request leave and make schedule requests. The site is accessible via mobile devices, but this would give us an edge. Feedback from one of my clients.

    11 votes

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  2. Can we have the ability to perform multiple bulk actions against a user? Key bulk actions would be:

    Bulk adding tags
    Bulk adding user templates
    Bulk removing user templates


    Bulk adding tags - Request

    We use the Tags. We love that we can now filter by Tags in many features. How difficult it is to have to add a new Tag to 50+ Users - one at a time, and have to do so in a system that does not allow tabbing to the next User? It would be helpful and efficient to have the ability to select groups of…

    7 votes

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  3. User profiles with issues can cause issues with scheduling and leave.

    I'd like to have a report or at least an alert that tells me if there are active user profile's with configuration issues (i.e, availabilities don't match contract hours, there's no shift templates or shift templates don't match availabilities) so that I can fix them before there's an issue.

    5 votes

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  4. At the moment we support a simple hierarchy of teams within groups.

    If groups are nested, group selection does not show the nested groups. It only shows one group and its teams. Can we update this to show nested groups in the list selection and in reporting?

    4 votes

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  5. Have the ability to provision users via OKTA without needing to manually add/deactivate them.
    - onboard/offboard
    - Transition Teams
    - Update roles as needed

    3 votes

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  6. When we are in the user profile and 'User Details' section and would like to change the timezone, typing in a few letters brings you to the country first, instead of the city.

    Example: Type in MAN should take you to Asia/Manila; instead, it takes you to MET, basically the country name. We need it to read the city name.

    On the video, I type 'chi' and it pulls up Chile, instead of Chicago. Not sure when this changed, but it always pulled up the city, not the country.

    Attaching a quick zoom for a demo!

    3 votes

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  7. When scheduling a user profile change, the user profile will show a notification of the scheduled update that only displays:
    - the effective date
    - section of the user profile affected
    - user and timestamp of the change submission

    Details about the change (old and new values for each field) are not being displayed.

    In case additional changes are needed, one might want to first understand what the user profile will look like after the effective date of the scheduled change; this is not currently possible.

    The user profile scheduled update is only marginally useful without having visibility to what…

    2 votes

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  8. The user list is limited in how it can be filtered or what metadata can be added to users. We are now using Tags to capture additional information, however this can quickly become messy.
    It would be nice to be able to add custom fields to user profiles.

    2 votes

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  9. As an adm user of this platform, I would like to propose the addition of language options, specifically for Portuguese and/or Brazilian Portuguese. While the administrators and stakeholders may not face difficulties due to language barriers, a significant portion of our user base consists of consultants/agents or leaders who rely on Google Translate to navigate the platform.

    Unfortunately, this often leads to inconsistent and inaccurate translations, which can result in misunderstandings and hinder their overall experience.

    2 votes

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  10. Is it possible to have the overall site tweaked to have a US version such as standard time not only military time, dates as noted in the US, etc?

    2 votes

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  11. We have End Users in multiple timezones.

    To keep leave / schedules in alignment we sometimes use a particular timezone not aligned with their local.

    It would nice for our users to have the ability to check their schedule / leave in different timezones

    2 votes

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  12. 2 votes

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  13. It would be really helpful to be able to update multiple out of adherence blocks for a user / shift at once. Sometimes our users are switched to different queues or attend meetings / trainings and the exception I would add is the same for all blocks on a shift. But I can only add one at a time. It would be a lot less time-consuming if I could do it all together!

    2 votes

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  14. We need to ability to update all Leave calendars instead of 1 at a time when adding annual holidays.
    Currently we have to open each individual calendar and then open each holiday one at a time to add the new year. This is extremely inefficient, and leaves room for error.

    1 vote

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    Hi Heather,


    Thank you for submitting this request! We appreciate your feedback and will carefully review it as we plan future updates. Your input helps us improve and shape the product to better meet your needs. Keep the great suggestions coming!


    Kind regards,

    Fab

  15. We'd love to see drag and drop functionality built into Users section. Some of our frontline staff have multiple tags applied to their User Details which is based on a number pf parameters (Team number, workstreams they can work, rotation of shifts etc).

    With our set up, we would ideally always like to have their designated team tag as their first tag followed by a set structure. The limitation we have with this is that if an agent were to move to a new team which fell under a new line of rotation for rostering purposes, to have that team…

    1 vote

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  16. Hi,
    I've noticed that many WFM customers may not regularly monitor the Billing page and associated bar charts. Therefore, I recommend enhancing our product to alert customers when they exceed their 'purchased licenses' count in active users, and prompt a message notifying them of potential charges. Implementing this feature could potentially reduce the frequency of disputes related to WFM charges and enhance customer satisfaction.

    Thank you for considering this suggestion.

    1 vote

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  17. The administrator role should by default receive the permissions for all new features automatically rather than it needing to be configured. The role should be granted in a limited subset of folks that this access would not create greater exposure especially since the role has/can to grant themselves those permissions manually now.

    1 vote

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  18. At the moment all users have to independently adjust their "Work Summary Preferences" in order to view certain things like "Activities" or edit durations for "Out of Adherence" times at the top summary section. Then as soon as the user clears cookies/cache, these settings revert back to default.

    It would be valuable to have the ability for Admins set a default settings/preferences in the work summary for all users that will not disappear if cache/cookies are cleared. We can still keep the option for users select their own view if they wanted to.
    However, Admins should be able to select…

    1 vote

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  19. It would be quite useful for the option "reset password" to support the character "+" as many emails usually have this symbol in their names.
    For example: juan.ramirez+1@email.com

    When this user tries to reset the password and receives the link to reset, the character + in the email should keep like this: juan.ramirez+1@email.com

    1 vote

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  20. We would like the ability to upload a CSV document for each Calendar Leave configuration. This would allow us to update leave allotments much more quickly and also also us to zero out all of the holidays.

    1 vote

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