58 results found
-
Live Incident Tracker
Hi team,
I was wondering if there was any consideration given to something along the lines of a live incident tracker within PV.
For example, if you became aware of any system degradation issues (server problems etc) then it would be a useful tool to have integrated into the WFM platform as alert based system to make us aware of these issues which could impact our workforce.
Using this info we could communicate out to our own stakeholders and inform them that issues are currently under investigation.
Currently, if something does start presenting itself as an issue there is a…
1 vote -
Add schedule for single agent to roster
Sometimes agents are wrongly not included in schedules (incorrect config, wrongly added end date) and so schedules need to be added back for them after rosters have been published. With hundreds of agents, this process can be very time consuming. The only way for automated schedules to be created for them would be to regenerate the roster, which would mess up schedules and data for all of the other agents.
It would be hugely useful to be able to select agent(s) and click a button that auto-generates schedules onto an existing roster for the selected users. This would solve a…
4 votesThis item has been completed and the Uservoice story has been delievered
The ability to add new agents to a roster has been added to the roster listing page. From here you may select a roster and 'Add New Agents to Roster'
Further details can be found in the following help article
Thank you for your contribution to making Playvox an even better experience.
-
Opt In Hours- Agent ability to cancel slot within a certain amount of time
If agents select the wrong slot, give them the ability to cancel for a certain amount of time. We would want the ability to allow cancellation but then stop them from being able to edit at a certain time.
1 voteThis item has been completed and the Uservoice story has been delievered
Released within the March 2024 release. Policies can now be enabled to allow cancelling of accepted hours within allocated timeframes
Thank you for your contribution to making Playvox an even better experience.
-
Cap Additional Hours by user by day or week
Add functionality to restrict Additional Hours to cap the user on total rostered hours each day. For instance, if the agent has an 8 hour shift already and WFM posts OT allowing for up to 8 hour max (max of 8 intended for users who don't already have a shift for the day) to limit the user to only picking up 4 hours so they get capped at 12 total hours per day.
6 votesThis item has been completed and the Uservoice story has been delievered
Please find the feature under Opt-In Hours -> Enable Limits
Thank you for your contribution to making Playvox an even better experience.
-
Enable removing a date from a Special Day
A Special Day in the Leave Calendar can have multiple dates, but those dates cannot be removed once added, which means that is a date changes (or was added by mistake), the entire Special Day has to be removed and then recreated with the previously correct dates.
The capability to remove a date from the Special Day would make this process a lot easier.2 votes -
User Profile Effective Dates
It would be great to apply date ranges to availability, team and role configurations so that it's possible to define changes to a user's profile before they're needed and have Playvox automatically apply them on the effective date.
6 votesThis was completed in the last release. You can now schedule future user profile changes. See https://support.agyletime.com/hc/en-us/articles/6839995248655-Nudgee-Beach-Release-May-8-2023
-
Events: Improve Roster Configuration Event Priorities
Managing event priorities on the Roster Configuration screen can be difficult if you have multiple events. Needing to use the arrows to click an event every single time the priority needs to be adjusted.
Implement a better system via drop and drag or listing view ordering system.
3 votesThis item has been completed and the Uservoice story has been delievered
Event Priorities can now be managed by editing the value directly in the new event management table on roster configuration.
Thank you for your contribution to making Playvox an even better experience.
-
5 votes
This item has been completed and the Uservoice story has been delievered
You may now review the original shift placed by the roster generation within the shift history once a change as been made to a shift.
Thank you for your contribution to making Playvox an even better experience.
-
Publish approved leave requests to external (google calendar)
When leave requests are approved, allow them to be published to an external google calendar, so that non-Playvox users can view who is on leave
3 votesThis feature has been released in the Kewarra Beach Release.
https://support.agyletime.com/hc/en-us/articles/6266735551119
-
4 votes
This item has been completed and the Uservoice story has been delievered
Policies now contain advanced settings -> Set policy as a recurring template. This will cause the selected policy to be included on all future roster generations until disabled.
Thank you for your contribution to making Playvox an even better experience.
-
3 votes
This was released in today's release (March 6th)
Please see release notes here - https://support.agyletime.com/hc/en-us/articles/6442972287631-Lucky-Bay-Beach-Release-March-6th-2023-
-
Link to leave request directly from Slack notification
Our team leads have said that it would be very helpful if, when their team members' leave request notification(s) comes through on Slack, they were able to click on it and be linked directly to the request in Playvox. Currently, once they receive the notification, they have to log into Playvox separately, find the request, then approve it.
1 voteThis was included in our last release. Leave request notifications now include a direct link
-
User Templates - Clone an existing User Template
Hi,
I would love to have the ability to duplicate User templates! We have several similar templates for teams that work 4 on - 4 off but have overlapping days. At the moment, I have to create the rotation manually for each team, whereas it would be much easier if we could duplicate the template and edit the start date of the rotation.
2 votes -
As an Playvox WFM user, I want the system filters to consider the new week days configuration
When I change the start day of the week for my instance, I want all the date fields in filters in Playvox WFM to show the start of the week as the day I chose.
I.e, I choose Sunday as the first day of the week, then the date field displays each week as starting on Sunday.
1 voteThis was completed as part of our 'Configurable Start Day of the Week' feature.
You can find more details on it in our articles:
-
2 votes
-
1 vote
-
1 vote
-
1 vote
-
1 vote
-
1 vote
- Don't see your idea?