75 results found
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Task Duration of Less than 15 min for Demand Events
Would love to be able to use the demand event feature to schedule tasks or trainings for less than 15 min. Current state, we're unable to use the feature for tasks under that 15 min threshold.
4 votesHello
Great news! We are delighted to share that your request to schedule less than 15-minute training tasks using our Demand event tool is now completed!
Hope you enjoy this new functionality, and we can't wait to hear your feedback.
Thank you for helping us make our product better!
Kind regards,
Fab
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Allow flexibility in submitting Partial PTO outside of timeoff configs if a schedule has not been generated.
Currently, If agent has a regular shift scheduled/roster has been generated, because the agent's shift is created according to availabilities which are usually longer than timeoff config (to account for lunch breaks), PTO can be applied over the shift, surpassing the usual end time dictated by timeoff configs.
The issue is - If agent does not have any regular shifts scheduled/roster has not been generated, the leave shift can only be created within the bounds of the times specified in the agents timeoff configs.
Any agents who do not have a regular shift scheduled for the day, but take partial…
3 votesHello,
We are pleased to share that this request has been released.
Thanks for your suggestion and continuous partnership.
Kind regards,
Fab
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Cloning a shift over a pre-existing shift should not lead to overlapping shifts
When a shift is cloned over a pre-existing shift it results in overlapping shifts in the roster.
This is not expected. The expected behaviour would be that cloning over. a pre-existing shift is not allowed, similar to how manually adding a new shift to the roster where a shift already exists is not allowed.
This is a bug, but response from support is that it woks as designed?!?
Steps to reproduce:
1. Open a roster
2. Click on the Cloning Tool
3. Select an existing shift (not task) in the timeline to select it for cloning
4. Click on the…1 vote -
Time Off Minimum Limit
Currently, 30 minutes is the minimum limit for PTO requests that Playvox can approve. With the Workday integration, we need to be able to submit a for the time needed so our people can get paid properly. If it would be possible to remove the limit so our reporting and their time cards can be accurate
2 votes -
Please help fix column formatting on data tables
The table view for dashboards displays the first column of data immediately adjacent to the second column, making it very hard to read the numbers
1 voteThis was released recently, and hopefully now makes this data easier to work with.
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Live Incident Tracker
Hi team,
I was wondering if there was any consideration given to something along the lines of a live incident tracker within PV.
For example, if you became aware of any system degradation issues (server problems etc) then it would be a useful tool to have integrated into the WFM platform as alert based system to make us aware of these issues which could impact our workforce.
Using this info we could communicate out to our own stakeholders and inform them that issues are currently under investigation.
Currently, if something does start presenting itself as an issue there is a…
1 vote -
Add schedule for single agent to roster
Sometimes agents are wrongly not included in schedules (incorrect config, wrongly added end date) and so schedules need to be added back for them after rosters have been published. With hundreds of agents, this process can be very time consuming. The only way for automated schedules to be created for them would be to regenerate the roster, which would mess up schedules and data for all of the other agents.
It would be hugely useful to be able to select agent(s) and click a button that auto-generates schedules onto an existing roster for the selected users. This would solve a…
4 votesThis item has been completed and the Uservoice story has been delievered
The ability to add new agents to a roster has been added to the roster listing page. From here you may select a roster and 'Add New Agents to Roster'
Further details can be found in the following help article
Thank you for your contribution to making Playvox an even better experience.
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Work Summary - Filter by Currently Working Agents
Allow the work summary view to be filtered by the users that are currently working.
This would allow the work summary view to be further filtered to only show users whose shifts are in-progress - or will commence within a specified number of hours. The users that are filtered would be updated as time progresses - so users whose shift have ended would drop out, and users about to start would come into view.
2 votesThis was delivered as the 'Display active shifts only' feature earlier this year.
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Opt In Hours- Agent ability to cancel slot within a certain amount of time
If agents select the wrong slot, give them the ability to cancel for a certain amount of time. We would want the ability to allow cancellation but then stop them from being able to edit at a certain time.
1 voteThis item has been completed and the Uservoice story has been delievered
Released within the March 2024 release. Policies can now be enabled to allow cancelling of accepted hours within allocated timeframes
Thank you for your contribution to making Playvox an even better experience.
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Revert to previous shift in changelog
Ability to revert to any previously published shift from changelog
2 votes -
Cap Additional Hours by user by day or week
Add functionality to restrict Additional Hours to cap the user on total rostered hours each day. For instance, if the agent has an 8 hour shift already and WFM posts OT allowing for up to 8 hour max (max of 8 intended for users who don't already have a shift for the day) to limit the user to only picking up 4 hours so they get capped at 12 total hours per day.
6 votesThis item has been completed and the Uservoice story has been delievered
Please find the feature under Opt-In Hours -> Enable Limits
Thank you for your contribution to making Playvox an even better experience.
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Additional Hours - Show only the additional hour task agent view
When agents are picking up the additional hours in the Playvox site (or app....feature request), they see more than the selected workload task in the dropdown. Can we set this so that the agent can only see the workload task selected for additional hours, instead of all of the tasks?
3 votesThis item has been completed.
The Dropdown list within the agent view will now only display relevant workstreams that are available for Opt-In Hours Selections.
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Enable removing a date from a Special Day
A Special Day in the Leave Calendar can have multiple dates, but those dates cannot be removed once added, which means that is a date changes (or was added by mistake), the entire Special Day has to be removed and then recreated with the previously correct dates.
The capability to remove a date from the Special Day would make this process a lot easier.2 votes -
Events: Improve Roster Configuration Event Priorities
Managing event priorities on the Roster Configuration screen can be difficult if you have multiple events. Needing to use the arrows to click an event every single time the priority needs to be adjusted.
Implement a better system via drop and drag or listing view ordering system.
3 votesThis item has been completed and the Uservoice story has been delievered
Event Priorities can now be managed by editing the value directly in the new event management table on roster configuration.
Thank you for your contribution to making Playvox an even better experience.
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User Profile Effective Dates
It would be great to apply date ranges to availability, team and role configurations so that it's possible to define changes to a user's profile before they're needed and have Playvox automatically apply them on the effective date.
5 votesThis was completed in the last release. You can now schedule future user profile changes. See https://support.agyletime.com/hc/en-us/articles/6839995248655-Nudgee-Beach-Release-May-8-2023
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Publish approved leave requests to external (google calendar)
When leave requests are approved, allow them to be published to an external google calendar, so that non-Playvox users can view who is on leave
3 votesThis feature has been released in the Kewarra Beach Release.
https://support.agyletime.com/hc/en-us/articles/6266735551119
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4 votes
This item has been completed and the Uservoice story has been delievered
You may now review the original shift placed by the roster generation within the shift history once a change as been made to a shift.
Thank you for your contribution to making Playvox an even better experience.
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4 votes
This item has been completed and the Uservoice story has been delievered
Policies now contain advanced settings -> Set policy as a recurring template. This will cause the selected policy to be included on all future roster generations until disabled.
Thank you for your contribution to making Playvox an even better experience.
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2 votes
Users now have the option of setting the integration status of Workday leave requests coming from Playvox to "Pending Approval.
Leave requests will remain as "Pending Approval" when negative balance returns.
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3 votes
This was released in today's release (March 6th)
Please see release notes here - https://support.agyletime.com/hc/en-us/articles/6442972287631-Lucky-Bay-Beach-Release-March-6th-2023-
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