Skip to content
← Welcome to the Playvox Idea Portal

Workforce Management

Workforce Management

Categories

JUMP TO ANOTHER FORUM

(thinking…)

Improvements to our WFM product

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

369 results found

  1. holiday calendar - annual updates

    We need to ability to update all Leave calendars instead of 1 at a time when adding annual holidays.
    Currently we have to open each individual calendar and then open each holiday one at a time to add the new year. This is extremely inefficient, and leaves room for error.

    5 votes
    1 comment  ·  System Configuration  ·  Admin →
    How important is this to you?
    Acknowleged  ·  AdminFabEis (Designer, Playvox) responded

    Hi Heather,


    Thank you for submitting this request! We appreciate your feedback and will carefully review it as we plan future updates. Your input helps us improve and shape the product to better meet your needs. Keep the great suggestions coming!


    Kind regards,

    Fab

  2. Edit leave request already approved

    We currently lack the ability to edit a leave, especially sick leaves, when the dates need to be changed. For example, adding more days to a sick leave or reducing vacation days due to business needs.

    We have consulted the following articles and have found nothing:

    https://help-wfm.playvox.com/hc/en-us/articles/18291469660819-Leave-Management

    https://help-wfm.playvox.com/hc/en-us/articles/18291644409619-Cancel-Leave-Requests

    14 votes
    0 comments  ·  Leave Management  ·  Admin →
    How important is this to you?
    Acknowleged  ·  AdminFabEis (Designer, Playvox) responded

    Hello,

    Thank you for sharing your idea to Edit approved leave requests on UserVoice! We truly value your input, and our team will review it as we plan future updates. While we can’t immediately implement every suggestion, your feedback helps us shape the product.

    In the meantime, feel free to keep voting on other ideas you’d like to see implemented. Your voice matters!

    Thanks for being part of our community!


    Kind regards,

    Fab Eisenmann

  3. Capacity Planner Staffing Predictor

    Wanted to see the ability to see what staffing is required by entering a certain service level requirement. This would be available by channel/task, or the entire cap planner service level.

    3 votes
    0 comments  ·  Planner  ·  Admin →
    How important is this to you?
    Acknowleged  ·  AdminFabEis (Designer, Playvox) responded

    Hello


    Thanks for submitting the feature suggestion! It’s a great idea. We’ll keep it in mind as we plan upcoming updates, and I'll keep you posted on any developments.

    Appreciate your input!


    Kind regards,

    Fab

  4. Export User Events

    Have the ability to export all user based events that are set up in the profile. Currently, there isn't a way to run a report showing all the user events for clients to track them. Having a way to export these events will be a huge visibility gain, whereas now it is a blindspot. Clients have to either add the event in the user section and track that externally, or add the event to the shift template. The latter creates exponentially more shift templates, but gives clients the visibility to the events.

    1 vote
    Acknowleged  ·  0 comments  ·  Scheduling  ·  Admin →
    How important is this to you?

  5. Leave Management Limits

    Can we add an option to have a % of active accounts as a limit for leave management instead of a specific number?

    7 votes
    0 comments  ·  Leave Management  ·  Admin →
    How important is this to you?
    Acknowleged  ·  AdminFabEis (Designer, Playvox) responded

    Thank you for submitting/voting on the idea for Leave management limits. We've acknowledged the suggestion and will consider it in future updates.

    Your input helps shape our product, and we truly appreciate your support!

    Best regards

  6. Ability to Report Actual Required (in contrast to Forecast Required) FTEs/Hours

    Currently, there is no ability to see or report the "actual required" FTE/hours. Actual Required would be similar to Forecast Required, except that it would assume that the forecast had been perfect for that day, and show what the ideal FTE/hours would be.

    We use this to compare forecast required to actual required to rostered FTEs to report on the performance of the forecast and rostering.

    2 votes
    Acknowleged  ·  0 comments  ·  Reporting  ·  Admin →
    How important is this to you?

  7. Bulk edit of Exception to Adherence

    The ability to add 'Exceptions' in bulk to override out of adherence instances

    11 votes
    Acknowleged  ·  1 comment  ·  Real Time  ·  Admin →
    How important is this to you?

  8. Allow Capacity Planner to Calculate Coverage Based Upon 1/2 Hour Schedule Intervals

    Right now, the capacity planner determines the available FTEs at a given interval based upon agents having schedules that align with whole hours. If you have an agent that starts at 7:30, it will "round" this interval so that half the days, the agent is covering the 7-8 interval and half the days, they are not. As such, this skews the numbers slightly in a monthly cap plan.

    However, if the cap planner ever works on a daily or weekly basis, or if you download information in order to do a daily or weekly analysis, this skews the numbers significantly.

    …

    1 vote
    0 comments  ·  Planner  ·  Admin →
    How important is this to you?
    Acknowleged  ·  AdminFabEis (Designer, Playvox) responded

    Hi Kevin,

    Thanks for taking the time to share this feedback. While we can't guarantee immediate implementation, we will certainly consider your feedback as we continue working on future updates.

    Thanks again for being an active part of our community. Your insights are invaluable to us!

    Kind regards,

    Fab

  9. Save Grid Settings to View

    When you save a view/report in Reporting, it should save the grid settings (columns chosen, widths, order, etc.) as well as the Filter options used to make the report.

    2 votes
    Acknowleged  ·  0 comments  ·  Reporting  ·  Admin →
    How important is this to you?

  10. My Team Roster

    Would be great to add more filter view options to include the option to filter a User or Business Roles as an option to view other than just Teams and dates.

    3 votes
    Acknowleged  ·  2 comments  ·  Scheduling  ·  Admin →
    How important is this to you?

  11. Add User Events in Bulk

    Ability to add user events in bulk. Example is to not have to go into each user to add a specific lunch time, but rather have the ability to add events in bulk format. This could be part of the user import, or housed within the product such as a specific user event section, like roles are setup in the configuration area.

    1 vote
    Acknowleged  ·  0 comments  ·  Scheduling  ·  Admin →
    How important is this to you?

  12. Re-trigger max leave future days notice once within threshold

    Currently Leave approvals can set to require a min days notice and a max days.
    Example: PTO must be requested at least 1 week in advance but no more than 90 days in advance.
    When outside these thresholds requests must be manually reviewed which makes sense for the min days notice.
    But for the maximum, if the request is made at day 100, the system should re-trigger 10 days later now that the request is within 90 days.

    1 vote
    0 comments  ·  Leave Management  ·  Admin →
    How important is this to you?
    Acknowleged  ·  AdminFabEis (Designer, Playvox) responded

    Hello,


    Thank you for taking the time to submit your request on UserVoice! We truly appreciate your feedback and the ideas you've shared with us. Your input is a valuable part of our process as we work to improve our product.

    We're reviewing all suggestions carefully, and while we can't promise immediate changes, please know that your voice is being heard. We'll keep you updated on any progress or future updates related to your request.

    Thanks again for helping us make Playvox by Nice even better!


    Kind regards,

    Fab

  13. Glady Declined and Missed Call Metrics

    Bring in the Declined Calls and Missed Calls metrics into Playvox from the Gladly Connector.

    3 votes
    Acknowleged  ·  0 comments  ·  Connectors  ·  Admin →
    How important is this to you?

  14. Add agent emails to reports

    I need to pull reports on a daily and monthly basis across some reports (Ex: Schedule Task Details and Agent Performance Metrics ). But we only have the registered name of the agent when we extract it and there is no email option, which makes it difficult to correlate with data taken from Zendesk, for example. Is there any way to enter the email? If so, is the history lost?!

    5 votes
    1 comment  ·  Reporting  ·  Admin →
    How important is this to you?
    Acknowleged  ·  AdminAnonymous (Admin, Playvox) responded

    Thank you for taking the time to bring this feature request to Playvox.

    A Product Owner will review the request for potential inclusion within the backlog / roadmap. Updates will be provided as the feature progresses.

    Regards,

    The Playvox Team

  15. Ability to configure certain leave types as out of adherence

    To have the ability to code certain leave types (ie. Tardy, Leave Early, etc.) as out of adherence if the agent doesn't log in, even if this code is on their schedule for leave reporting purposes.

    2 votes
    Acknowleged  ·  0 comments  ·  Real Time  ·  Admin →
    How important is this to you?

  16. Tags Field Should be Changed to Boxes Design

    Tags Field Should be Changed to Boxes to Select Multiple Tags (Mirror Roles Design). This allows someone to select multiple tags, but also is consistent and follows the same setup that Roles have in reporting selection.

    2 votes
    4 comments  ·  Reporting  ·  Admin →
    How important is this to you?
    Acknowleged  ·  AdminAnonymous (Admin, Playvox) responded

    Thank you for taking the time to bring this feature request to Playvox.

    A Product Owner will review the request for potential inclusion within the backlog / roadmap. Updates will be provided as the feature progresses.

    Regards,

    The Playvox Team

  17. Designate certain leave requests that cannot be auto-approved by leave thresholds

    We are using Lack of Work as a leave type, which allows agents to request time off if there isn't enough work, allowing us to shed labor. Agents may request this several days in advance. As this is a need-based leave type, we'd like to NOT have the system auto-approve these based upon leave thresholds, but other types still could.

    1 vote
    Acknowleged  ·  0 comments  ·  Leave Management  ·  Admin →
    How important is this to you?

  18. Being able to input the agent's lunch time in their profile availability

    Being able to input the agent's lunch time in their profile availability so when a new roster is ran their lunches are correct in their schedule

    4 votes
    Acknowleged  ·  0 comments  ·  Scheduling  ·  Admin →
    How important is this to you?

  19. View

    The ability to see Location in shift bar as well as Team names within the Work Summary Real Time view.

    3 votes
    Acknowleged  ·  0 comments  ·  Real Time  ·  Admin →
    How important is this to you?

  20. Incorporating drag and drop into User Profiles

    We'd love to see drag and drop functionality built into Users section. Some of our frontline staff have multiple tags applied to their User Details which is based on a number pf parameters (Team number, workstreams they can work, rotation of shifts etc).

    With our set up, we would ideally always like to have their designated team tag as their first tag followed by a set structure. The limitation we have with this is that if an agent were to move to a new team which fell under a new line of rotation for rostering purposes, to have that team…

    1 vote
    Acknowleged  ·  0 comments  ·  System Configuration  ·  Admin →
    How important is this to you?
← Previous 1 3 4 5 … 18 19
  • Don't see your idea?