Optimise: Add in the ability for the optimise options
Allow optimisation to include additional options for:
1. to take into account current daily volumes and reallocate people to synchronous channels where required
2. Lock Specific Tasks from Optimization
3. Optimize workloads in shifts that have already started (intraday optimization)
4. Specify specific tasks to include / exclude from optimization
5. Specify a date range to consider when reoptimizing
6. Optimise by workplan, group, team or a specific workload
5
votes
AdminMariana Klemp
(Product Owner, Playvox)
shared this idea
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Lesley
commented
This is really important for our team, having the ability to optimise a specific date, events and assigned tasks to cover shortfalls in coverage due to unplanned leave/activities.
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Rohit
commented
Allow for the optimisation function to adjust a shift that has started