512 results found
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Edit leave request already approved
We currently lack the ability to edit a leave, especially sick leaves, when the dates need to be changed. For example, adding more days to a sick leave or reducing vacation days due to business needs.
We have consulted the following articles and have found nothing:
https://help-wfm.playvox.com/hc/en-us/articles/18291469660819-Leave-Management
https://help-wfm.playvox.com/hc/en-us/articles/18291644409619-Cancel-Leave-Requests
7 votesHello,
Thank you for sharing your idea to Edit approved leave requests on UserVoice! We truly value your input, and our team will review it as we plan future updates. While we can’t immediately implement every suggestion, your feedback helps us shape the product.
In the meantime, feel free to keep voting on other ideas you’d like to see implemented. Your voice matters!
Thanks for being part of our community!
Kind regards,
Fab Eisenmann
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Add a search field to the google chrome extension
Our agents use the Google Chrome extension daily, throughout their entire shifts, to select from over 30 different statuses. Currently, the statuses are listed alphabetically, forcing agents to scroll through the entire list, which is time-consuming and inefficient. This process slows down workflows, particularly when handle many task during their shift.
Introducing a search field or filter option would greatly improve efficiency, allowing agents to quickly find and select the correct status, ultimately enhancing both productivity and user experience.
4 votes -
Intercom - Allow more controls around tasks seen by agents in Intercom.
it would be ideal to have controls around tasks in intercom, with the options to lock visibility of certain tasks and have categories to put tasks in.
2 votes -
Intercom - Remove the requirement of needing the "Can install, configure, and delete apps" permissions for agents
Currently, when configuring an agent for Intercom Connector, it is required that the "Can install, configure, and delete apps" permission is enabled for the agents connector to work. This poses a risk, since some agents are BPO agents and not full-time employees. It would be ideal to have tighter restrictions around permissions, and for customers to be able to apply appropriate roles/permissions for different types of users to ensure that agents do not have access to delete or install apps etc.
2 votes -
Leave Management Limits
Can we add an option to have a % of active accounts as a limit for leave management instead of a specific number?
7 votesThank you for submitting/voting on the idea for Leave management limits. We've acknowledged the suggestion and will consider it in future updates.
Your input helps shape our product, and we truly appreciate your support!
Best regards
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Capacity Planner Staffing Predictor
Wanted to see the ability to see what staffing is required by entering a certain service level requirement. This would be available by channel/task, or the entire cap planner service level.
2 votesHello
Thanks for submitting the feature suggestion! It’s a great idea. We’ll keep it in mind as we plan upcoming updates, and I'll keep you posted on any developments.
Appreciate your input!
Kind regards,
Fab
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Manage Roster Filters - Select/Deselect All
It would be helpful to have a select all/deselect all option when filtering in Manage Roster versus having to select or deselect them all one by one.
1 vote -
Business Role Creation Improvement
Allow the creation of business roles (and other admin configurations) through an import process vs having to create each role one by one.
1 vote -
Roster Warning - Minimum Time Between Shifts
When building a roster/schedule it should be that the system warns you the minimum time between shifts is not being honoured.
This will help to prevent any breaches of contract or awards when an employee is working consecutive days.
4 votes -
Allow Capacity Planner to Calculate Coverage Based Upon 1/2 Hour Schedule Intervals
Right now, the capacity planner determines the available FTEs at a given interval based upon agents having schedules that align with whole hours. If you have an agent that starts at 7:30, it will "round" this interval so that half the days, the agent is covering the 7-8 interval and half the days, they are not. As such, this skews the numbers slightly in a monthly cap plan.
However, if the cap planner ever works on a daily or weekly basis, or if you download information in order to do a daily or weekly analysis, this skews the numbers significantly.
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1 voteHi Kevin,
Thanks for taking the time to share this feedback. While we can't guarantee immediate implementation, we will certainly consider your feedback as we continue working on future updates.
Thanks again for being an active part of our community. Your insights are invaluable to us!
Kind regards,
Fab
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holiday calendar - annual updates
We need to ability to update all Leave calendars instead of 1 at a time when adding annual holidays.
Currently we have to open each individual calendar and then open each holiday one at a time to add the new year. This is extremely inefficient, and leaves room for error.1 voteHi Heather,
Thank you for submitting this request! We appreciate your feedback and will carefully review it as we plan future updates. Your input helps us improve and shape the product to better meet your needs. Keep the great suggestions coming!
Kind regards,
Fab
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My Team Roster
Would be great to add more filter view options to include the option to filter a User or Business Roles as an option to view other than just Teams and dates.
3 votes -
Add User Events in Bulk
Ability to add user events in bulk. Example is to not have to go into each user to add a specific lunch time, but rather have the ability to add events in bulk format. This could be part of the user import, or housed within the product such as a specific user event section, like roles are setup in the configuration area.
1 vote -
1 vote
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Re-trigger max leave future days notice once within threshold
Currently Leave approvals can set to require a min days notice and a max days.
Example: PTO must be requested at least 1 week in advance but no more than 90 days in advance.
When outside these thresholds requests must be manually reviewed which makes sense for the min days notice.
But for the maximum, if the request is made at day 100, the system should re-trigger 10 days later now that the request is within 90 days.1 voteHello,
Thank you for taking the time to submit your request on UserVoice! We truly appreciate your feedback and the ideas you've shared with us. Your input is a valuable part of our process as we work to improve our product.
We're reviewing all suggestions carefully, and while we can't promise immediate changes, please know that your voice is being heard. We'll keep you updated on any progress or future updates related to your request.
Thanks again for helping us make Playvox by Nice even better!
Kind regards,
Fab
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Ability to Report Actual Required (in contrast to Forecast Required) FTEs/Hours
Currently, there is no ability to see or report the "actual required" FTE/hours. Actual Required would be similar to Forecast Required, except that it would assume that the forecast had been perfect for that day, and show what the ideal FTE/hours would be.
We use this to compare forecast required to actual required to rostered FTEs to report on the performance of the forecast and rostering.
1 vote -
Add agent emails to reports
I need to pull reports on a daily and monthly basis across some reports (Ex: Schedule Task Details and Agent Performance Metrics ). But we only have the registered name of the agent when we extract it and there is no email option, which makes it difficult to correlate with data taken from Zendesk, for example. Is there any way to enter the email? If so, is the history lost?!
5 votesThank you for taking the time to bring this feature request to Playvox.
A Product Owner will review the request for potential inclusion within the backlog / roadmap. Updates will be provided as the feature progresses.
Regards,
The Playvox Team
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When Exporting data, report percentage metrics as decimals
When Playvox exports data that is a percentage, it appears as an integer number representing the percentage. It would be much more helpful if that number was formatted as a decimal percentage of 1.
For instance, % Error on the Forecast Variance report is shown as "80" as opposed to ".8". if I set the column to Percentage format, I get 8000% as opposed to 80%.
1 vote -
Tags Field Should be Changed to Boxes Design
Tags Field Should be Changed to Boxes to Select Multiple Tags (Mirror Roles Design). This allows someone to select multiple tags, but also is consistent and follows the same setup that Roles have in reporting selection.
2 votesThank you for taking the time to bring this feature request to Playvox.
A Product Owner will review the request for potential inclusion within the backlog / roadmap. Updates will be provided as the feature progresses.
Regards,
The Playvox Team
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Bulk edit of Exception to Adherence
The ability to add 'Exceptions' in bulk to override out of adherence instances
8 votes
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