Display forecast AHT and AFSHT in Manage Forecast
Manage Forecast shows us the Forecast AFAHT for a given date range, but there is not view on Forecast AFSHT or Forecast ATHT. Can we have those charts?
1
vote
AdminMariana Klemp
(Product Owner, Playvox)
shared this idea
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AdminAnonymous
(Admin, Playvox)
commented
Hello All,
Thank you for your interest in this idea. I am excited to advise that we will be working on enhancing our forecasting capabilities throughout Q2 - Q4 2025, and as part of that body of work, we will be adding resolution handle time charts to various forecasting reports. We will provide further updates as it progresses towards development.
If you have any questions, please do leave a comment and I will come back to you.
Kind Regards,
Kelly