Group the user metrics by workstream
As a Team Manager I want to group the user metrics by workstream. This is maybe a second set of metrics, but we would like to be able to see (by user / team / group / location) workstream metrics by workstream such as:
Number handled
AHT
1
vote
AdminMariana Klemp
(Product Owner, Playvox)
shared this idea
Earlier in the year we released an update to the User Performance Metrics page that exposed Workstream Metrics.
You can find more information on this in our article Workstream Metrics on User Performance Metrics.
