Expose the closed metric from Zendesk in the User perf metrics and the workstream Interactions search reports
In Zendesk there is a difference between a 'Solved' ticket and a 'Closed' ticket.
Solved tickets can be re-opened.
Closed tickets cannot be re-opened and are completed.
Can we have a count of Closed tickets from Zendesk?
1
vote
AdminMariana Klemp
(Product Owner, Playvox)
shared this idea
The new Workstream Search (and associated) dialog that is currently in early access exposes closed metrics and also the last resolved details.
Last resolved is determined at the time that the ticket is closed. This will be reflected in User Performance metrics and also available in workstream analysis soon.
