Add a new SMS channel for text message capture
It would be nice to see SMS added to Playvox as a Channel, as it's increasingly becoming a channel customers connect with us on.
As well as adding the channel, can we make sure it's also included in all reporting the way other channels (Chat, Ticket, Phone, Social) are?
1
vote
AdminMariana Klemp
(Product Owner, Playvox)
shared this idea