Ability to cascade features/metrics/leave from the group level, or from one team to another clone metrics
If an organization has 20 teams, they need to enter each set of agent/team/business metrics individually. While yes different teams have different metrics, there are many teams that have similar responsibilities and cloning of metrics would make for vastly improved efficiencies in this area.
1
vote
AdminMariana Klemp
(Product Owner, Playvox)
shared this idea
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Katrina Humphrey
commented
I agree. There a lot of features that allow you to clone fields for similar roles, task, schedules, etc. This would be a great add for all roles within a team.