Add additional columns to Workstream Details to track updated / created information
The names suggested are:
Updated time --
This is the timestamp of the service request's last update. We can use this to help determine effort by filtering.Created by --
This is the name of the agent who initially raised the service request on behalf of the customer. If a request is raised by a customer themselves, the field would be blank or a static value (such as 'Customer').
Both columns would need to be filterable.
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AdminAnonymous
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