Flag users who don't log into their shift as Out of Adherence
Playvox WFM doesn't currently flag users who never log into a shift as out of adherence (as it's supposed to be an unplanned absense).
It would be nice to have the option to flag users who don't login as either out of adherence or have an associated unplanned leave type so it's easy for managers to identify and follow up on in reporting.
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AdminAnonymous
(Admin, Playvox)
shared this idea
This UserVoice item has been implemented. The system will automatically mark agents as out of adherence if they do not register any agent presence (task) within 30 minutes of their rostered shift starting.