Cap Additional Hours by user by day or week
Add functionality to restrict Additional Hours to cap the user on total rostered hours each day. For instance, if the agent has an 8 hour shift already and WFM posts OT allowing for up to 8 hour max (max of 8 intended for users who don't already have a shift for the day) to limit the user to only picking up 4 hours so they get capped at 12 total hours per day.
6
votes
Trish Lau
shared this idea
This item has been completed and the Uservoice story has been delievered
Please find the feature under Opt-In Hours -> Enable Limits
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