Skipped Interactions | Ticket ID with Agent who skipped.
We can already know how many interactions where skipped by which agent.
But we want to know more details.
We would like to know how many interactions skipped 'x' agent, and when we click on the number we can see which interactions did playvox capture and at what time.
This would help to coach the agents.
2
votes
Alejandro Ysea
shared this idea
-
Monica White
commented
Should be able to target this in Playvox QM and coach agents on it.