Playvox Salesforce connector should be flexible enough to calculate handle time based on the opening of a case and the status change of case
Salesforce connector should be flexible enough to allow for clients who have an agent workflow that takes them to multiple browser tabs to complete work on an incoming case and stop the handle time when the case status is changed. Currently if the agent navigates to another tab for research the handle time stops yet many clients have a workflow that requires research in another browser tab.
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Dennis Dean
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