Add metrics to Workstream Analysis that track workstreams updated over the selected time period.
At the moment the Workstream Analysis report only seems to track workstreams that were created, answered and solved for the first time. This makes it difficult to understand the efforts put into updating workstreams when the update does not fall into one of those categories.
Can you please add some additional metrics to track the number of workstreams updated, the total handle time and average total handle time of those updates for the selected time period?
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AdminAnonymous
(Admin, Playvox)
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