Tiering/Hierarchy of tasks
We'd love to see a system of being able to have tasks assigned a tiered rating, so some would supercede others.
For example, if staff had to go through a piece mandatory training then the training task planned into their schedule would rank higher than any other task. So if a member of staff would then want to book that day off as AL where their training would be scheduled if availability allowed, then instead of auto approving, it would go into pending instead. This would then give us the opportunity to have meaningful discussions with relevant parties to check before approving/rejecting.
This would then mean we have fewer instances of having to plan in wash up sessions and further impact our staffing levels for a period of time longer than initially thought.
Dave Smith
shared this idea
Thank you for raising this concept to the WFM team.
The Product Owner will review and update accordingly