Apply Pay Categories to Shift Templates
This is a 24 x 7 operation. They have a number of shifts that run across midnight e.g. 10pm-6am, midnight-8am etc; They are wanting to apply pay categories accordingly and automatically. We do not tie shifts to overtime today, it's tasks only and is done in 'manage roster' through additional hours or added manually. Could we potentially look at adding these at the shift template level and then set those overnight agents to their own template?
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Nikki Quinn
shared this idea
Thank you for raising this concept to the WFM team.
The Product Owner will review and update accordingly