Opt In Hours- Agent ability to cancel slot within a certain amount of time
If agents select the wrong slot, give them the ability to cancel for a certain amount of time. We would want the ability to allow cancellation but then stop them from being able to edit at a certain time.
1
vote
Jessica Grambsch
shared this idea
This item has been completed and the Uservoice story has been delievered
Released within the March 2024 release. Policies can now be enabled to allow cancelling of accepted hours within allocated timeframes
Thank you for your contribution to making Playvox an even better experience.