Live Incident Tracker
Hi team,
I was wondering if there was any consideration given to something along the lines of a live incident tracker within PV.
For example, if you became aware of any system degradation issues (server problems etc) then it would be a useful tool to have integrated into the WFM platform as alert based system to make us aware of these issues which could impact our workforce.
Using this info we could communicate out to our own stakeholders and inform them that issues are currently under investigation.
Currently, if something does start presenting itself as an issue there is a lot of traffic going back and forth which creates a strain on resources, both to back office teams and customer facing ones.
Thanks!
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Dave Smith
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