Five 9 Event Subscription Service
Ess is Five9's new 'Event Subscription Service'. This service allows for real time information to be passed via a webhook, delivered through HTTP. The payload is a fixed JSON format and cannot be modified within Five9.
With this integration, we would no longer need to pull from Five9's reporting portal and would allow the flow of data in real time, a feature that Playvox doesn't currently have with Five9 integrations.
ESS will require one subscription for each required event groups. To have real time data for interactions and agen events, we would need 2 separate subscriptions. One for 'Interaction Events' and one for 'Agent Events'.
More information can be found here: https://documentation.five9.com/en-us/admin-console/event-subscription/_ch-event-subscription.htm?Highlight=ess
Here is a list of ESS Events: https://webapps.five9.com/assets/files/for_customers/documentation/quick-references/allevents.html
Trish Lau
shared this idea