In our organisation we have a high internal attrition meaning that every month we have a significant number of agents moving from one department to another.

At present the process of manual moving an agent to a selected roster is a time consuming one and with us looking to extend our roster range to a rolling 12months out it will mean even more time potentially being spent on selecting each selected roster one at a time to add a new agent into that roster.

As a proposal, much in the same way we can queue rosters to be generated overnight/out of office hours, can we implement something similar for adding an agent to a selected roster?

For example, agent A is due to move to roster B as of next week and this department currently has 3 months of rosters generated and published. Roster B is comparatively to others so will take approx 5mins per roster to add in shifts as per his template/rotation etc. To manually click this for 3months worth of rosters isn't currently the best use of manpower, so if this could happen overnight with a queuing system then it releases us to work on other tasks.

Thanks!