Shift Swap Agent Offer Visibility
There are multiple steps for an agent to swap their shift with another agent with the current shift swap functionality. As an agent, you're not able to see the name of the person you are swapping with.
In the shift swap email notifications, you do have visibility to see who is sending an offer, but in the PV platform, we are not able to distinguish between users and their offers.
We are asking to have more visibility into which agent has offered and received the shift swap request to prevent navigation away from Playvox when associates add a request.
Heather Magann
shared this idea
Thank you for taking the time to bring this feature request to Playvox.
A Product Owner will review the request for potential inclusion within the backlog / roadmap.
Updates will be provided as the feature progresses.
Regards,
The Playvox Team
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Emma Cook
commented
It would be really helpful for us to see the name of the shift.
Our team members can't work all types of shift. They need to see the name of the shift (Economics/Maths/Chemistry etc) so know whether or not they have the skills to take on that shift.
We can't lock it down to only those with the same skills being able to swap, because they need identical skills.
Eg if I had a tutor with Economics skill, who has also been trained to work on Scholarships, they have Economics and Scholarships skill.
Another Economics tutor has not been trained on Scholarships.
But I would like that tutor to be able to take an Economics shift from the tutor with both skills.This would really help our team's efficiency and reduce the amount of manual work management are needing to do, and would also make things a lot easier for new team members.