Missing metrics for Amazon connect:

% Declined calls
% Handled calls (shows either 100% or 0% which isn't correct)
% Missed calls
Agent Missed Calls
Agent Phone AFAHT
ASA

Outbound Phone interactions:
AHT
Avg Hold
Avg Talk
Avg Wait
Avg Wrap
Total Handle Time

of interactions

Outbound Phone Workstreams AFAHT
Outbound Phone Workstreams # Handled

Phone # Handled
Phone Actual Available Time
Phone Avg Hold
Phone Avg Talk
Phone Avg Touch Time
Phone Avg Touches
Phone Avg Wrap
Phone Conformance
Phone Consultation Time (?)
Phone FAHT
Phone First Resolution Rate
Phone First Resolutions
Phone Handled Rate
Phone Occupancy
Phone Rostered Available Time
Phone Touches