We've recently altered our workstream metric parameters for Short Abandoned calls to a point where they are no longer hidden with the IVR message on our line and are now easily identifiable. This gives our Ops greater understanding of the customer journey and how calls are abandoned and when.

For us in Resource Planning though, as we use Performance Summary the most for realtime purposes and reporting on in day performance, there is currently no option to have Short Abandoned included as a metric for the front page. (see screenshot 1 below).

We know this does exist within Workstream Analysis (see screenshot 2), so the info is there, but for ease of use we'd love to see it also being an option we can toggle (and indeed include) with the front page of Perf Summary.

Thanks!