There are a number of metrics in Performance summary that are real time metrics,
- real time agents online (phone)
- Real time Call backs waiting
- Real Time Longest wait
- Real Time Calls Waiting

At the moment these are only available with Zendesk Talk. Would be great to have these available with Amazon Connect to allow real time management all through Playvox rather than having to look at different websites and have 1 source of truth.