Adherence Equivalent for no activity
Being able to make an adherence equivalence or exception for a lack of event.
Example 1: User doesn't login to Gladly or other integrations but is productive off queue and we want them to be in adherence in this event).
Example 2: System issues or new hire onboarding agents are unable to login.
3
votes
Brendan Stahl
shared this idea
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Rachel Stetson
commented
We ideally would love to create a System task for scenarios where someone has internet or computer issues (something out of their control) which would allow us to opted out that timeframe from effecting their adherence,