Currently, when configuring an agent for Intercom Connector, it is required that the "Can install, configure, and delete apps" permission is enabled for the agents connector to work. This poses a risk, since some agents are BPO agents and not full-time employees. It would be ideal to have tighter restrictions around permissions, and for customers to be able to apply appropriate roles/permissions for different types of users to ensure that agents do not have access to delete or install apps etc.