166 results found
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Allow for bulk editing of lunch, break, etc.
Allow for bulk editing of tasks for multiple users to use in conjunction with the Event schedule. This will allow us to move items that prevent the Event scheduler from failing multiple user when trying to schedule department wide meetings and trainings.
1 vote -
Export User Events
Have the ability to export all user based events that are set up in the profile. Currently, there isn't a way to run a report showing all the user events for clients to track them. Having a way to export these events will be a huge visibility gain, whereas now it is a blindspot. Clients have to either add the event in the user section and track that externally, or add the event to the shift template. The latter creates exponentially more shift templates, but gives clients the visibility to the events.
1 vote -
Manage Roster Filters - Select/Deselect All
It would be helpful to have a select all/deselect all option when filtering in Manage Roster versus having to select or deselect them all one by one.
1 vote -
Roster Warning - Minimum Time Between Shifts
When building a roster/schedule it should be that the system warns you the minimum time between shifts is not being honoured.
This will help to prevent any breaches of contract or awards when an employee is working consecutive days.
4 votesHello
Your UserVoice request has been updated to 'Started' Our team is currently working on it and will keep you informed of any further updates. Thank you for your collaboration and valuable input.
Kind regards,
Fab
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My Team Roster
Would be great to add more filter view options to include the option to filter a User or Business Roles as an option to view other than just Teams and dates.
3 votes -
Add User Events in Bulk
Ability to add user events in bulk. Example is to not have to go into each user to add a specific lunch time, but rather have the ability to add events in bulk format. This could be part of the user import, or housed within the product such as a specific user event section, like roles are setup in the configuration area.
1 vote -
Being able to input the agent's lunch time in their profile availability
Being able to input the agent's lunch time in their profile availability so when a new roster is ran their lunches are correct in their schedule
4 votes -
Cloning Tool
When using the cloning tool, to have the original start and end time of the shift as the default when dropping the shift onto another agent's schedule. Currently, wherever it is dropped, that is the start time of the shift.
4 votesThanks for voting and sharing your support for Cloning Tool improvements. We’ve acknowledged the suggestion and are considering it for future updates.
Your input is valuable, and we appreciate your involvement in helping us improve our product!
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Allow setting and create validation for maximum allowable working hours per week
Introduce a feature that allows the system to set and validate the maximum allowable working hours per week for agents. The system should ensure employees cannot book opt-in hours (overtime, additional hours) if it would cause them to exceed this limit, which may differ from their regular contracted hours. This will help maintain compliance with both company policies and regulatory requirements.
1 vote -
Ensure time between shifts compliance for shifts with Opt-ins (Overtime/Add Hours)
When offering Overtime or Additional Hours (Opt-ins), the system must ensure that employees can only be offered and book these hours if they maintain the required rest (time between shifts) period between working days. This check should evaluate both the previous and upcoming working days to confirm that the necessary rest gap is preserved.
Currently we are having to manually review overtime as it is booked and make manual adjustments to each booking. This will not be sustainable if we ever see an increased requirement for overtime, currently it is very minimal across the business.
We are happy with how…1 vote -
Shift Swap Agent Offer Visibility
There are multiple steps for an agent to swap their shift with another agent with the current shift swap functionality. As an agent, you're not able to see the name of the person you are swapping with.
In the shift swap email notifications, you do have visibility to see who is sending an offer, but in the PV platform, we are not able to distinguish between users and their offers.
We are asking to have more visibility into which agent has offered and received the shift swap request to prevent navigation away from Playvox when associates add a request.
4 votesThank you for taking the time to bring this feature request to Playvox.
A Product Owner will review the request for potential inclusion within the backlog / roadmap.
Updates will be provided as the feature progresses.
Regards,
The Playvox Team
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unpublish roster
Would like the ability to unpublish the roster if it is published in error, or if mass changes are required due to changes in the business. Currently if published in error, agents see their schedules and may not catch the updated changes, resulting in coverage and adherence issues.
4 votesThank you for taking the time to bring this feature request to Playvox.
A Product Owner will review the request for potential inclusion within the backlog / roadmap. Updates will be provided as the feature progresses.
Regards,
The Playvox Team
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Roster Publication - Lock feature
Would love to see a feature that puts some security steps in place that prevents the accidental publication of a roster.
We will quite often generate a batch of rosters going out into the future and will need to work on these prior to publication to ensure all lines of rotation any manual adjustments are finalised.
As the process of publishing a roster is a second nature piece for us, it sometimes happens that we publish a roster ahead of time and without manual changes being completed. We then need to delete a roster (as it's incorrect) and start the…
6 votesThank you for taking the time to bring this feature request to Playvox.
A Product Owner will review the request for potential inclusion within the backlog / roadmap. Updates will be provided as the feature progresses.
Regards,
The Playvox Team
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Grey out days with no availability or intervals of day with no availability
change UI to show days where team member is not available or has less than full day availability to display in grey (or similar). This would significantly assist when making manual changes.
3 votesThank you for taking the time to bring this feature request to Playvox.
A Product Owner will review the request for potential inclusion within the backlog / roadmap. Updates will be provided as the feature progresses.
Regards,
The Playvox Team
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Ability to correctly live refresh Templates allocation table
Currently in the manage roster screen, after moving an RDO on a particular week day this day is displayed at the wrong place in the templates allocation tab (see enclosed picture). To have a consistent display we need to save the roster and refresh the page. It will be helpful, as an enhancement, to correctly live refresh the Template allocation table without having to save and refresh the page.
1 voteHi Daniele,
Thank you so much for your latest idea on UserVoice! Your ongoing suggestions are incredibly valuable to us, and we’re grateful for your dedication to helping us improve our product.
Rest assured, we’ll be reviewing your idea as we plan future updates.
Please keep those ideas coming and feel free to keep voting on others that you're interested. Your input is greatly appreciated!
Kind regards,
Fabiana
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Notification after a process is finished
After running the "Schedule event" or "Optimise" processes, show a pop-up notification that it has finished.
At this point there is no way of knowing whether the process is still running or not.1 voteHello
Thank you for sharing this idea on UserVoice! We truly appreciate your input, and our team is reviewing this suggestion as we plan future updates. While we can’t implement every idea immediately, your feedback is crucial in helping us shape the product.
In the meantime, please keep voting on other ideas you’d like to see implemented. Your voice makes a difference!
Thank you for being part of our community!
Best regards,
Fab
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Option to expose agent's Max hours and Max shifts under User Shifts, Daily allocation and User Availabilities sections
We’d like to see the agent’s contract info – right now you can only see some of their Minimum fields, except for the Roster Warnings tab which shows everything. We need to see those Max fields, and those would be especially helpful to show up in the User Shifts, Daily Allocation, and User Availabilities sections. If the agent has no warnings for the week, their info does not appear, and we currently have to click back-and-forth between screens to ensure we’re not overscheduling reps
1 vote -
Custom DST (Daylight Saving Time)
DST poses challenges each spring and fall due to our teams spanning three time zones: North America, Mexico, and EMEA. This year, EMEA switched on Oct 30, North America will switch on Nov 6, while Mexico remains unchanged. To align our support hours, we require a customized Mexico shift synchronized with North America's DST change to streamline scheduling and recurring events.
5 votesHello
Thank you for sharing this insight! We appreciate you taking the time to share your idea with us.
While we are not working on this feature yet, rest assured that we are actively considering it for future development. Your input is crucial to our planning process, and we will keep you informed of any updates
Your feedback is invaluable and helps us make our product even better.
Kind regards,
Fab
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Reoccurring Events
When a reoccurring event is booked for 2 people (A lead and an agent for example) if one of the two people is not scheduled to work at the time of the meeting, can it not be applied to the remaining schedule.
Example - A Lead and Agent have a reoccurring 1:1 every two weeks on a Tuesday at 4pm EST. If the Lead has a scheduled shift from 8-4pm EST the meeting would not be applied since the shift ends at 4pm EST, but if the agent shift is 10-6pm EST they will still have the 1:1 applied to…
1 voteHello
Thank you for your valuable suggestion! We appreciate you taking the time to share your thoughts with us.
Your input is incredibly important as we strive to improve our product.
Kind regards,
Fab
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Ability to refuse a Shift Swap Request
Currently a user receiving a shift swap request cannot refuse it. If he doesn't respond proposing a date, the request continues to appear in the “Your shift swap offers” tab. Only the requester or the management can cancel the request.
It would be helpful to add a button permitting the user receiving the request to refuse it.
3 votesThank you for taking the time to bring this feature request to Playvox.
A Product Owner will review the request for potential inclusion within the backlog / roadmap. Updates will be provided as the feature progresses.
Regards,
The Playvox Team
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