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  1. While the roster has all the scheduling data, with a large team and many different tasks being scheduled, it can become difficult to consume that information. Adding different ways of consuming this information could help like:
    ● Who is on deck view, that shows who is currently available (or out-of-office), and being able to filter and group this by various fields.

    2 votes

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  2. While the roster has all the scheduling data, with a large team and many different tasks being scheduled, it can become difficult to consume that information. Adding different ways of consuming this information could help like:
    ● Calendar/timeline view, which can be filtered by one or multiple tasks.

    2 votes

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  3. 4 votes

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  4. 3 votes

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    This item is being prioritised for development.


    We are beginning planning and will provide further updates as we understand when this item can be actioned. 

  5. e.g. 20 hours of FTE divided up by users X,Y,Z by role. Similar to a fixed forecast but demand based

    3 votes

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  6. 2 votes

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  7. 3 votes

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  8. 3 votes

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  9. Ability to type PUBLISH to notify it is the first publish. You know how you have to type DELETE when you want to delete a Roster Period? Would love the same kind of thing on first roster publishes. We apparently cannot have a roster generated without publishing it on accident and it's causing a lot of manual work for us.

    1 vote

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  10. 2 votes

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  11. 2 votes

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  12. Allow the user to view the preview of where these events will go prior to it dropping them in to the roster

    2 votes

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  13. Copy 1 week to another week for example. Would be restricted to the current roster period

    2 votes

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  14. 2 votes

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  15. 2 votes

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  16. 2 votes

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  17. When creating a demand based event and selecting one agent per day over a period, system always defaults to the same single user and does not rotate between available users.

    1 vote

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  18. Roster Config: Need to create some sort of hierarchy logic within the workplans that will allow us to apply different rules to a subset of users within a workplan e.g. consecutive or Non consecutive RDOs for a team/group

    1 vote

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  19. 1 vote

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  20. 1 vote

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