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Improvements to our WFM product

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173 results found

  1. Manage roster page: Can we have a 'Save All' and a seperate 'Publish All' button to save all open rosters or to publish all open rosters

    1 vote

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  2. Add a line to the schedule coverage graph when a forecast scenario is selected in addition to the forecast requirement line.

    1 vote

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  3. Not needing to save Roster Config to save new template should auto add and save in Roster config.

    Either add it, or make me choose the templates.

    1 vote

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  4. Allow Playvox WFM to auto add additional hours based on FTE requirements

    (ie. short 20% of FTE requirement, allow additional hours to be auto added)

    1 vote

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  5. Workplans: Where two or more workplans combine into one roster

    create the ability to have the same shift start time across all workplans for an agent for a roster period

    1 vote

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  6. Create a permission that will allow an TL to edit individual tasks

    or to add individual tasks on a roster and save but not edit or move shifts (Possibly Work Summary)

    1 vote

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  7. Manage Roster - Sort Names by Last Name

    1 vote

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  8. Apply shift swap rules from manage roster

    1 vote

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  9. Additional Hours agent communication - slack/email

    1 vote

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  10. Define Shift Templates as part of roster configuration

    1 vote

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  11. Allow Agent Initiated Shift Swaps for extend periods of time.

    1 vote

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  12. Allow User to chat with other users that are viewing the same roster

    1 vote

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  13. Shift Templates: Add groups to the team listing in the shift templates

    1 vote

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  14. Manage Roster - Ability to move tasks from one shift to another (next day)

    1 vote

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  15. Agent Schedule - Email notification a day or time before roster week begins

    1 vote

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  16. Display All users that are also viewing the same roster on manage roster page

    1 vote

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  17. Scheduling - Shift templates to be able to add frequency, not just day of week

    1 vote

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  18. Locations feature needs to filter by the new user location as well as the shift level location

    1 vote

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  19. My Team schedule: Being able to filter down to one person if needed just like the Main Roster page.

    1 vote

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  20. Roster Configuration - Adding to the maximum number of fixed policies in a workplan (Max is 10, increase to 25)

    1 vote

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