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  1. add a flag or pop up to alert the editor to that fact so they know they need to replace the break

    1 vote

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  2. Want to be able to edit at the task level in this page and update all breaks for each day and Save. Currently no save button on this page

    1 vote

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  3. must be able to set the pay period based on the roster so some kind of config on the roster page is required too

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  4. as its very difficult to see if anything has changed? or highlighting in the roster what has moved?

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  5. Shrinkage applied at the workplan level should be taken into account when optimising for lunch and breaks. But instead it is ignored and safeguards that have been put in place to reduce impact to SLA are removed which is causing significant manual work.

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  6. We have some existing customer who already run a 4 week roster but with smaller user numbers, running a 4 week roster is not great once you have more than 100 agents involved. We should restrict the current 'Frequency / Duration to generate roster in (Weeks)' drop down (which currently allows up to 8 weeks) to 2 weeks for all new site builds if that is possible.

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    Acknowleged  ·  Anonymous responded

    Thank you for raising this concept to the WFM team.

    The Product Owner will review and update accordingly

  7. Could we consider switching the roster access permission to System role e.g. all admins can see this roster, could it be multi-select?

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    Acknowleged  ·  Anonymous responded

    Thank you for raising this concept to the WFM team.

    The Product Owner will review and update accordingly

  8. Example: from Polygroup
    Team A
    Week 1 Phones/Email M,W,F and Back Office Tu,Th
    Week 2 Phones/Email Tu,Th and Back Office M,W,F
    Team B
    Week 1 Phones/Email Tu,Th and Back Office M,W,F
    Week 2 Phones/Email M,W,F and Back Office Tu,Th

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