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170 results found

  1. add a flag or pop up to alert the editor to that fact so they know they need to replace the break

    1 vote

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  2. Want to be able to edit at the task level in this page and update all breaks for each day and Save. Currently no save button on this page

    1 vote

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  3. must be able to set the pay period based on the roster so some kind of config on the roster page is required too

    1 vote

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  4. as its very difficult to see if anything has changed? or highlighting in the roster what has moved?

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  5. Shrinkage applied at the workplan level should be taken into account when optimising for lunch and breaks. But instead it is ignored and safeguards that have been put in place to reduce impact to SLA are removed which is causing significant manual work.

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  6. Improve or enforce stricter rules around how long a task can be. Currently the generation will create tasks in the 15-30 minute range surrounded by other tasks. If we can enforce a task should be X amount of time at a minimum this will reduce manual work for adjusting these small tasks.

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  7. We have some existing customer who already run a 4 week roster but with smaller user numbers, running a 4 week roster is not great once you have more than 100 agents involved. We should restrict the current 'Frequency / Duration to generate roster in (Weeks)' drop down (which currently allows up to 8 weeks) to 2 weeks for all new site builds if that is possible.

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  8. Could we consider switching the roster access permission to System role e.g. all admins can see this roster, could it be multi-select?

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  9. It would be great to allow a calendar event to be rotated through a selected group of agents. At present you can only do an event rotation using the demand based events which can schedule around breaks and shrinkage tasks. Use case is that I need to create a calendar event for just one person per day for 4 hours but this is not possible as a calendar event cannot overwrite breaks and the schedule rules mean that breaks are added before events so the event a) does not work due to the fact that there is always a shrinkage…

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  10. Example: from Polygroup
    Team A
    Week 1 Phones/Email M,W,F and Back Office Tu,Th
    Week 2 Phones/Email Tu,Th and Back Office M,W,F
    Team B
    Week 1 Phones/Email Tu,Th and Back Office M,W,F
    Week 2 Phones/Email M,W,F and Back Office Tu,Th

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    Acknowleged  ·  0 comments  ·  Scheduling  ·  Admin →
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