27 results found
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1 vote
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1 vote
This item has been completed and the Uservoice story has been delievered
Base level functionaility of Opt-In Hours
Thank you for your contribution to making Playvox an even better experience.
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1 vote
This item has been completed and the Uservoice story has been delievered
Within a policy you will now find an Advance Setting section that will allow you to control Agent Restrictions.
Thank you for your contribution to making Playvox an even better experience.
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Optimisation: To be updated to include allocating shifts to any agents without shifts
Add new agents into the roster and apply shifts to them.
1 voteNew option from Roster Listing Table to allow new agents to be included.
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1 vote
This item has been completed and the Uservoice story has been delievered
Within the roster configuration screen, expand the Roster-Automation section on the left hand pannel.
This will allow you to choose how many rosters ahead you would like to be, and which day we should generate these rosters for you.
Thank you for your contribution to making Playvox an even better experience.
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Roster Configuration - Ability to clone a workplan in any roster configuration
Should also include the ability to clone a whole Roster Configuration
1 vote -
Improved Minimum Thresholds on Roster Generation
Improve or enforce stricter rules around how long a task can be. Currently the generation will create tasks in the 15-30 minute range surrounded by other tasks. If we can enforce a task should be X amount of time at a minimum this will reduce manual work for adjusting these small tasks.
0 votes
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