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Workforce Management

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Improvements to our WFM product

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164 results found

  1. Improve Roster Filters - Who is not available

    While the roster has all the scheduling data, with a large team and many different tasks being scheduled, it can become difficult to consume that information. Adding different ways of consuming this information could help like:
    ● Who is on deck view, that shows who is currently available (or out-of-office), and being able to filter and group this by various fields.

    2 votes

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  2. Increase the Roster Filters option

    While the roster has all the scheduling data, with a large team and many different tasks being scheduled, it can become difficult to consume that information. Adding different ways of consuming this information could help like:
    ● Calendar/timeline view, which can be filtered by one or multiple tasks.

    2 votes

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  3. Roster Configuration: Ability to view an audit of changes made

    4 votes

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  4. Agents/admins able to request or log future training days in advance of a roster being available (similar to leave but as a normal task)

    4 votes

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  5. Events: Ability to Create an Event to Cover a Requirement

    e.g. 20 hours of FTE divided up by users X,Y,Z by role. Similar to a fixed forecast but demand based

    3 votes

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  6. Ability to add a "buffer" between tasks when scheduling task from scheduling engine

    2 votes

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  7. Manage Roster Filters: Add the ability to filter by Start Time, End time and Paid Hours

    3 votes

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  8. Publish Roster | Ability to type PUBLISH to notify it is the first publish

    Ability to type PUBLISH to notify it is the first publish. You know how you have to type DELETE when you want to delete a Roster Period? Would love the same kind of thing on first roster publishes. We apparently cannot have a roster generated without publishing it on accident and it's causing a lot of manual work for us.

    1 vote

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  9. Have an ability to restrict the number of different tasks an agent can be rotated between per shift

    2 votes

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  10. Shrink percentage by interval in Master Roster. (Connected to over under)

    2 votes

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  11. Manage Roster - Coverage Table add the ability to select view of 15, 30, or 60 minute intervals

    2 votes

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  12. Events: Preview Events When Generating Within Manage Roster

    Allow the user to view the preview of where these events will go prior to it dropping them in to the roster

    2 votes

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  13. Manage roster page: Can we have a 'Save All' and a seperate 'Publish All' button to save all open rosters or to publish all open rosters

    2 votes

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  14. Ability to copy more than 1 day when copying and cloning shifts:

    Copy 1 week to another week for example. Would be restricted to the current roster period

    2 votes

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  15. Add Historical Search for Shift Swap Requests

    2 votes

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  16. When using the copy/clone shifts, it would be useful to be able to copy a range of shifts.

    2 votes

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  17. Could we have the ability to track attrition within the business both on active rosters and from a staff turnover perspective

    2 votes

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  18. Workplan hierarchy to apply rules (eg. RDOs)

    Roster Config: Need to create some sort of hierarchy logic within the workplans that will allow us to apply different rules to a subset of users within a workplan e.g. consecutive or Non consecutive RDOs for a team/group

    1 vote

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  19. New Roster Config Page: Add a pop up prompt if a user is navigating away with unsaved changes on the screen

    1 vote

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  20. Add approved shift swap on the agent view

    "As an agent who has asked to swap a shift that requires approval

    I want to have a view of pending shift swap on my Schedule

    So that I will be able to keep tracking my pending requests"

    1 vote

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