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Improvements to our WFM product

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7 results found

  1. Add an Undo button to the manage roster page

    22 votes

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    Planned  ·  3 comments  ·  Scheduling  ·  Admin →
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  2. Optimise: Add in the ability for the optimise options

    Allow optimisation to include additional options for:
    1. to take into account current daily volumes and reallocate people to synchronous channels where required
    2. Lock Specific Tasks from Optimization
    3. Optimize workloads in shifts that have already started (intraday optimization)
    4. Specify specific tasks to include / exclude from optimization
    5. Specify a date range to consider when reoptimizing
    6. Optimise by workplan, group, team or a specific workload

    7 votes

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    Planned  ·  2 comments  ·  Scheduling  ·  Admin →
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  3. Events: Recurring Pattern / Multiday Event Generation

    Allow planners to determine a pattern for recurring events i.e. Monday / Wednesday / Friday. Similar to Google Calendar or similar calendar experiences.

    6 votes

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    Planned  ·  1 comment  ·  Scheduling  ·  Admin →
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  4. Roster Configuration: Ability to view an audit of changes made

    5 votes

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    Planned  ·  0 comments  ·  Scheduling  ·  Admin →
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  5. Workplan hierarchy to apply rules (eg. RDOs)

    Roster Config: Need to create some sort of hierarchy logic within the workplans that will allow us to apply different rules to a subset of users within a workplan e.g. consecutive or Non consecutive RDOs for a team/group

    1 vote

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    Planned  ·  0 comments  ·  Scheduling  ·  Admin →
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  6. New Roster Config Page: Add a pop up prompt if a user is navigating away with unsaved changes on the screen

    1 vote

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    Planned  ·  0 comments  ·  Scheduling  ·  Admin →
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  7. Allow Playvox WFM to auto add additional hours based on FTE requirements

    (ie. short 20% of FTE requirement, allow additional hours to be auto added)

    1 vote

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    Planned  ·  0 comments  ·  Scheduling  ·  Admin →
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