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  1. When entering time off, can we have the ability to add times outside of 15-minute intervals? Currently, if someone is say 20 minutes late, we have to submit the time off in the leave requests using a 15-minute interval and then go into the roster and update the time. It would be better if we were able to do this in one step instead of two.

    6 votes

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  2. Ability to change the leave type as agent or admin when in submitted or approved status. Currently can change to full day or partial, but we would like to see the leave type as editable too.

    4 votes

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  3. Enabling filtering, sorting and grouping of leave data by configurable criteria; currently
    grouping is done by leave calendars and filtering by leave type.

    2 votes

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  4. If the submitter/approver accidentally cancels a leave request, it would be great if they had the ability to un-cancel the request, rather than the person having to re-submit their time off request

    4 votes

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  5. Having the ability to approve/cancel leaves in bulk will allow clients of larger size to gain efficiency in this area.

    2 votes

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  6. Provide feedback to the agents if a leave request is likely to be approved, based on the threshold.

    1 vote

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  7. The ability to restrict usage or visibility of specific leave tasks by role. The "add time off button" allows anyone with this permission the ability to enter 'all leave tasks' and specific leave tasks cannot be restricted by system or business role. For instance, if team leaders can only enter a certain type of request to be approved (ie. Absent) and not PTO and other requests that should go through WFM or another Admin for decisioning. The current ability to restrict tasks by business role doesn't appear to impact the admin features (Add Time Off Button).

    2 votes

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  8. Roster Generation was updated for fixed rotations to ensure that future approved leaves outside of an agent's set rotation pattern for a given week were accounted for.

    What we need to do now is ensure that the Leave Management side of the system is also updated to reflect the new logic in this scenario.

    1 vote

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