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  1. Graduated nesting - An idea to build on our current nesting' period in Cap Planner - The ability for Playvox WFM to automatically know that somebody with 50% proficiency is effectively 0.5 FTE until they are competent/proficient in a skill. It would be nice to be able to set dates against it to so for example, am agent is 50% 'effective' for 1 week, 75% 'effective' for the next 4 weeks etc; and then agent is 100% 'effective.

    1 vote

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  2. When a Plan is created for several months it will be helpful to have the ability to export all data at once, in a single spreadsheet. Today we need to export month by month and then merge the data.

    4 votes

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  3. Staffing view - ability to have users of planner choose to see how the staffing is viewed. For instance, filter options above the table to show:

    Day/Week/Month/QTD/Year/Custom

    2 votes

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  4. Have the ability to create a capacity plan for more than one year, E.g for FY24 (from October 23 to September 24).

    Today we need to do that manually as we can create a plan only for the next 12 months.

    2 votes

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  5. 2 votes

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  6. 1 vote

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  7. 1 vote

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