8 results found
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Capacity Planner Staffing Predictor
Wanted to see the ability to see what staffing is required by entering a certain service level requirement. This would be available by channel/task, or the entire cap planner service level.
2 votesHello
Thanks for submitting the feature suggestion! It’s a great idea. We’ll keep it in mind as we plan upcoming updates, and I'll keep you posted on any developments.
Appreciate your input!
Kind regards,
Fab
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Capacity Planner - Ability to Filter by Different Periods of Time
Staffing view - ability to have users of planner choose to see how the staffing is viewed. For instance, filter options above the table to show:
Day/Week/Month/QTD/Year/Custom
5 votesThank you for raising this concept to the WFM team.
The Product Owner will review and update accordingly
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Graduated nesting in capacity planner
Graduated nesting - An idea to build on our current nesting' period in Cap Planner - The ability for Playvox WFM to automatically know that somebody with 50% proficiency is effectively 0.5 FTE until they are competent/proficient in a skill. It would be nice to be able to set dates against it to so for example, am agent is 50% 'effective' for 1 week, 75% 'effective' for the next 4 weeks etc; and then agent is 100% 'effective.
1 vote -
Capacity Planner - Ability to export all monthly details data at once
When a Plan is created for several months it will be helpful to have the ability to export all data at once, in a single spreadsheet. Today we need to export month by month and then merge the data.
4 votes -
Capacity Planner - Ability to create a plan for more than 1 year
Have the ability to create a capacity plan for more than one year, E.g for FY24 (from October 23 to September 24).
Today we need to do that manually as we can create a plan only for the next 12 months.
2 votes -
3 votes
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1 vote
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1 vote
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