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Workforce Management

Workforce Management

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Improvements to our WFM product

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21 results found

  1. Can we see in Work Summary a running total for hours currently logged in to that task?

    It would be great to see how long an agent has been logged into their current task without needing to hover over the timeline on Work Summary.

    It would also be really helpful to see how long an agent has been in available tasks over the course of the shift.

    This is to help gauge how productive an agent has been during their current shift in cases where we are not tracking occupancy for an agent.

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