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Workforce Management

Workforce Management

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Improvements to our WFM product

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  1. Work Summary - Filter by Currently Working Agents

    Allow the work summary view to be filtered by the users that are currently working.

    This would allow the work summary view to be further filtered to only show users whose shifts are in-progress - or will commence within a specified number of hours. The users that are filtered would be updated as time progresses - so users whose shift have ended would drop out, and users about to start would come into view.

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